Regional Product Support Manager

Redline Equipment•Litchfield, MI

38d

About The Position

Regional Product Support Manager is responsible for overseeing Parts and Service operations across designated Redline Dealership locations. This leadership role focuses on driving departmental performance, developing performance, departmental leaders, and ensuring operational excellence in facilities, fleet, safety and customer satisfaction. Success in this role requires strategic planning, disciplined execution, and alignment with company policies and goals.

Requirements

Minimum of 5 years experience in Parts and Service operations, preferably within a dealership environment
Proven leadership in managing teams and driving departmental performance
High School Diploma/GED required
Strong communication, coaching, and problem-solving abilities
Excellent interpersonal skills
Proficient in Microsoft Word, PowerPoint and Excel

Nice To Haves

Bachelor’s degree in Agribusiness, Management or related field preferred

Responsibilities

Supervise staff to develop and sustain a high level of employee performance and morale that is highly aligned with our mission and core values.
Ensure location training and safety objectives are met.
Achieve annual performance targets.
Responsible for directing parts and service operations.
Align and implement company Policies, Standard Operating Procedures, Bulletins and Campaigns.
Create and ensure strategies to improve sales and customer satisfaction.
Work closely with all other departments and regions to achieve company objectives.
Ensure that customer issues are resolved promptly according to company guidelines.
Identify, monitor and recommend needed resources.
Timely completion of performance evaluations, salary reviews, interviewing and hiring.
Monitor training and identify personnel development needs within assigned locations.
Responsible for location financials and management of departmental expenses to remain within budgetary guidelines.
Oversee inventory control and maintenance management.
Perform other related duties as assigned.