About The Position

Product Specialist in Mining, North America. The Excel product specialists team works closely with FLS Industrial and aggregates team to convert opportunities across the multi-brand installed base. This includes training, sales visits, undercarriage audits, and any additional support needed. This role is ideal for a technically strong service sales professional who understands crushing equipment, enjoys working directly with customers, and can collaborate effectively with customers and internal teams.

Requirements

  • Technical and commercial background with experience supporting the mining industry
  • Proven experience in service, aftermarket sales and distribution and presentation/training skills
  • Strong understanding of crusher component and wear parts
  • Comfortable taking ownership while thriving in a collaborative, cross-functional environment.
  • Willingness to travel to customer and distributor sites as needed.

Responsibilities

  • Grow the Business
  • Develop and expand the EXCEL parts business with primary focus US and Canada by partnering with the FLS sales team
  • Execute the go-to-market strategy established by the product head by driving accountability and focus with the FLS sales team partners
  • Identify and improve any issues identified by sales in our market support
  • Build and manage a healthy sales pipeline with accurate forecasting.
  • Identify market needs based on customer and sales feedback
  • Work closely with North American sales team and customers to develop service opportunities and win orders.
  • Support and enable site account managers and customers with technical guidance, service offerings, and sales support.
  • Serve as the escalation point for spares opportunities and customer issues.
  • Support FLS and direct Excel sales with internal and customer training
  • Market pricing and installed base feedback
  • Frequent site visits to maintain market presence
  • Identify Excel portfolio growth needs based on customer and sales feedback
  • Work closely with engineering, sales, supply chain (SIOP inputs), and finance to ensure a smooth process from quotation through job completion.
  • Act as the commercial link between customers, site account managers, and internal teams.
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