Regional Practice Manager

Better-Health-Group•Melbourne, FL

14h•Onsite

About The Position

Our purpose is Better Health, specializing in primary care for patients 65+. At VIPcare, we value our team members, who are dedicated to providing 5-star service and prioritizing patient care and outcomes. We strive to transform healthcare one patient at a time by focusing on the small details that differentiate us. The Regional Practice Manager is an administrative role responsible for delivering 5-Star Service by leading and supporting clinic operations. This position reports to the Senior Regional Manager (or similar role) and involves overseeing the operations and strategic initiatives of multiple healthcare clinics within a designated region. The role guides physicians and care teams to ensure the highest standards of patient care and operational performance.

Requirements

At least 5 years of experience within a healthcare or clinical management setting
Direct management of teams and communication with physicians
Experience building and cultivating clinic teams
Ability to work independently with minimal supervision
Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration
Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
Demonstrated ability to handle data with confidentiality
Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans
Strong interpersonal and presentation skills
Strong critical thinking and problem-solving skills
Must be results-oriented with a focus on quality execution and delivery
Appreciation of cultural diversity and sensitivity toward target patient population

Responsibilities

Develop and maintain a successful platform of people, processes, and technology to deliver on our culture and purpose
Recognize opportunities and work collaboratively to design and implement solutions for clinic operations
Act as project manager for clinic acquisitions, moves, and openings within the region
Meet regularly with clinic leadership (Providers, Office Managers, and/or Team Leads) to provide up-to-date reporting of metrics and solve challenges
Guide, coach, and drive the team to meet and exceed our goals
Coordinate resources and departments to set goals and effectively work through Quality and STARS Program for each office
Manage and oversee Whiteboard Program in conjunction with Office Managers or Team Leads
Lead Care Coordination efforts in conjunction with Health Services to work proactive outreach call lists
Recruit, develop, train, and motivate a best-in-class care team
Engage in proactive outreach to passive candidates, utilizing referrals from existing team members
Assist in scheduling interviews with clinic teams and serve as a communication conduit for all recruiting processes within assigned clinics
Create training plans for individual team members based on skill set
Conduct bi-weekly follow-ups for new team members
Ensure completion and submission of Clinical Competency checklists for each new team member to Team Resources
Counsel and coach Office Managers and Team Leads on leadership tactics
Create and set the tone for a culture of 5-Star Service
Directly manage Office Managers in the region and teams without Office Managers.
Provide operational oversight and support to providers (physicians and mid-levels)
Onboard new team members with orientation to VIPcare culture and monitor/design training programs as necessary
Collaborate effectively with other operational team leaders and physicians.
Provide extraordinary customer service to all team members and other departments through regularly scheduled meetings
Serve as liaison and oversight for clinic improvements and problem-solving related to IT, Facilities, VIP Helpline, Network Operations, and other internal departments
Know our business, our industry, and our care model to meaningfully contribute to shaping the future of healthcare
Identify areas of strategic growth within the region for new office expansion
Assist with Physician Recruitment to regional clinics
Steer clinic growth in conjunction with the Marketing Team