Regional Phlebotomy Manager - NC and Upstate SC

Mako Medical•Raleigh, NC

About The Position

The Regional Phlebotomy Manager (RPM) is responsible for ensuring the efficient operation of phlebotomy services within a designated region. Under the direction of the Account Director, the RPM supervises the Phlebotomists (PSRs), ensuring that all daily tasks are completed accurately and on time. This role maintains a safe, professional, and compliant environment for patients, clients, and employees by overseeing PSR activities, implementing policies and procedures, and providing effective leadership.

Requirements

High School Diploma or GED required.
Certified Phlebotomy Technician.
Minimum of 2 years of prior job-related experience.
Previous supervisory experience required.
Ability to communicate effectively with supervisors, peers, and subordinates through verbal and written methods.
Demonstrate active listening and responsiveness to both patient and team needs.
May be required to work in or near biohazardous materials, including bloodborne pathogens.
Assist and care for others by providing personal, medical, and emotional support.
Gather and process information from all relevant sources.
Update knowledge and apply new techniques to the job.
Strong time management, service orientation, and problem-solving skills.
Proficient in management of personnel resources, including motivating and directing employees.
Ability to manage, evaluate, and document job performance.
Ability to travel on short notice and frequently throughout the week.
Strong deductive reasoning and decision-making skills.
Excellent oral and written communication skills to ensure clarity and understanding.

Responsibilities

Travel to client locations within the designated region on short notice.
Implement and distribute Standard Operating Procedures (SOPs) for phlebotomy services in accordance with Mako guidelines, including daily PSR tasks, CIR resolution, and PPE management.
Provide leadership to the team, solving problems, making decisions, assisting in procedure development, and attending client meetings with the Account Manager.
Manage the employee hiring process, including job descriptions, performance expectations, and participation in interviews and selection of PSR employees.
Supervise and evaluate PSR performance, conduct employee orientation, training, and continuing education.
Coach, counsel, motivate, and evaluate employee performance on a continual basis, implementing disciplinary actions as needed in consultation with upper management and HR.
Coordinate the work of phlebotomists to ensure consistent production and service levels.
Conduct site visits as assigned, documenting findings and assisting with quality assurance (QA) audits.
Foster positive employee relations, ensuring an ethical, non-discriminatory, and safe work environment.
Manage department supplies and inventory, ensuring proper usage and availability.
Ensure all specimens are collected accurately and in a timely manner.
Provide phlebotomy coverage as needed in locations where PSRs are unavailable.
Maintain accurate records and documentation of all activities.
Approve employee schedules and time/attendance entries to minimize overtime.
Assist in compiling monthly statistics and data.
Submit accurate expense and travel logs as directed by management.
Adhere to company dress code, grooming policies, and demonstrate organizational commitment.
Demonstrate professional and courteous behavior with clients, patients, and co-workers, promoting a cooperative work environment.
Perform duties independently while communicating issues to management as needed.
Contribute to team efforts by maintaining a positive work climate.
Participate in periodic inventory counts with phlebotomists and team leaders.
Adhere to laboratory safety precautions and procedures as outlined in procedure manuals.
Follow all security and privacy practices to protect sensitive health information.
Comply with the Corporate Compliance Program and policies, including Privacy and Security policies.
Collaborate with other departments within Mako and subsidiaries.
Other duties as assigned.