Regional Parts and Service Sales Representative
About The Position
Are You Ready to Build Customer Relationships and Be the Face of Service Excellence Across the Region? Location: Morgantown, PA Step into the fast lane with Morgan Truck Body — a powerhouse driving innovation and top-tier quality! We’re searching for a driven, game-changing Regional Parts & Service Representative ready to accelerate sales, build rock-solid customer alliances, and power our next phase of explosive growth! Your Impact – Big and Bold: You will be the key connector between our customers and our service facility, ensuring smooth, efficient service that keeps our customers moving forward. Your proactive approach and relationship-building skills will directly impact on sales success and customer satisfaction. What a Day in Your Life Looks Like: As a key player on our team, you'll support and grow Morgan’s Parts & Service presence in your territory by combining technical know-how with customer-first service.
Requirements
- Proven sales experience and strong customer service skills — commercial truck body or trailer repair experience is preferred
- Excellent communication and organization skills with a knack for follow-through.
- Self-driven, able to work independently and thrive as part of a team.
- Comfortable with up to 90% local travel.
- Must have a valid drivers’ license and a driving record that is acceptable according to Morgan standards.
Nice To Haves
- Bachelor’s degree and experience with commercial truck bodies.
Responsibilities
- Delivering comprehensive support for Parts and Service needs — from training and spec consultations to quoting, order entry, scheduling, and warranty coordination.
- Achieve sales targets by consistently meeting or exceeding monthly parts and service goals.
- Engage proactively with new and existing leads through outbound calls and follow-ups.
- Analyze market trends and customer data to identify sales opportunities and expand territory potential.
- Drive continuous improvement by initiating customer surveys and converting insights into action.
- Resolve customer concerns promptly, ensuring timely follow-up and long-term satisfaction.
- Source new business while supporting account retention through detailed spend tracking and contact management.
- Collaborate effectively with engineering and service teams to ensure customer expectations are clearly communicated and met.
- Respond urgently to critical customer issues, resolving them with professionalism and speed.
- Report consistently on customer needs, industry trends, competitive activity, and emerging opportunities.
- Maintain strong product knowledge of Morgan products, competitor offerings, and chassis configurations.
- Utilize IT systems confidently and accurately to manage customer interactions and service workflows.
- Support team success by performing other duties as needed to achieve results.
Benefits
- Competitive pay and full benefits package (medical, dental, vision, life)- your health matters
- 401(k) with company match — because your future matters
- Tuition reimbursement and leadership development to boost your career
- Paid holidays and vacation time — we know balance is key
- Exclusive discounts on footwear, eyewear, and safety gear- because we care about your safety
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
