Regional Owner Success Coordinator at Palmilla Beach Resort

Vacasa • Port Aransas, TX

3d • $27 • Remote

About The Position

The Regional Owner Success Coordinator will provide account support to our large and quickly growing portfolio of vacation homeowners. In this role, you will assist owners in finding resolution to their account-related questions, compliance to permitting regulations, onboarding new owners, and researching and resolving revenue concerns. The role is responsible for making sure our owners get fast, professional answers to their often complicated questions.

Requirements

• Ability to handle difficult conversations with professionalism and grace.
• Creative problem solving.
• Ability to multi-task and use a variety of systems and tools.
• Attention to detail.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.
• Fully remote work environment with reliable internet connection.
• Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• You’ll be working in your home office setting. This position requires frequent, repetitive use of a computer, phone, and office equipment. This position requires patient, professional communication with prospective clients, and the ability to build confidence with prospects.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of twenty-five (25) pounds without assistance.

Nice To Haves

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 2 years of customer service/call center experience is highly preferred.

Responsibilities

• Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our owners and field staff in a specific region.
• Work alongside and collaborate with other internal departments to provide thorough, accurate information back to owners on a regular basis.
• Revenue management and property performance
• Permitting compliance
• Onboarding new owners
• Finances including statements, portfolio analysis, and online account
• Calendar management
• Account-related programs including Guest Works and VIP owners
• Contracts
• Owner Terminations
• VIP Program
• Portfolio Analysis
• Other duties as assigned because every day is different in hospitality!

Benefits

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees