Accounts Receivable Specialist at the Springmaid beach Resort Myrtle Beach

Schulte Hospitality Group • Myrtle Beach, SC

9d

About The Position

The Accounts Receivable Specialist is responsible for managing and reconciling guest and group billing, ensuring timely and accurate processing of payments, and maintaining compliance with Hilton standards. This role requires strong attention to detail, proficiency in Hilton systems, and the ability to deliver exceptional service to internal and external stakeholders.

Requirements

• Experience: Minimum 1–2 years in Accounts Receivable or hotel finance; Hilton brand experience preferred.
• Systems Knowledge: Proficiency in Hilton OnQ, Hilton Pep, and familiarity with Hilton Advanced Purchase processes.
• Strong understanding of Hilton Honors program billing.
• Excellent attention to detail and organizational skills.
• Ability to work independently and meet deadlines.
• Strong communication and problem-solving skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Nice To Haves

• Knowledge of hotel accounting principles and procedures.
• Experience with group billing and direct bill accounts.
• Ability to handle high-volume transactions accurately.

Responsibilities

• Process and manage all Accounts Receivable transactions, including guest folios, group billing, and direct bill accounts.
• Utilize Hilton OnQ and Hilton Pep systems for accurate posting and reconciliation of charges.
• Handle Hilton Advanced Purchase reservations and ensure proper application of prepayments.
• Manage Hilton Honors billing and point redemption transactions in compliance with brand standards.
• Prepare and distribute invoices, statements, and aging reports; follow up on outstanding balances.
• Reconcile daily transactions and resolve discrepancies promptly.
• Maintain accurate records and documentation for audits and compliance.
• Collaborate with Front Office, Sales, and Reservations teams to ensure billing accuracy.
• Respond to guest and client inquiries regarding billing in a professional and timely manner.
• Perform daily credit card reconciliation to ensure accuracy of postings and settlements.
• Research and resolve credit card disputes and chargebacks promptly, maintaining proper documentation and communication with banks and guests.

Benefits

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed