Regional Ops Specialist
About The Position
The Regional Operations Specialist serves as the primary point of contact between our regional sales team and operations, ensuring efficient communication and alignment with business goals. This role emphasizes optimizing point-of-sale (POS) solutions while aligning activities with Sales VP regions, tracking activation progress post-install, and proactively addressing challenges such as stalled or never-processing accounts. The position involves fostering collaboration with various departments to enhance client satisfaction and drive successful activations. This is an in-office role Monday - Friday in our Royal Oak, MI office.
Requirements
- Minimum of 2 years of experience working in the restaurant industry
- Analytical and problem-solving skills
- Detail-oriented, manage time effectively, and prioritize tasks to meet deadlines
- Self-starter and the ability to work with minimal supervision
- Excellent interpersonal and communication skills
Responsibilities
- Serve as the primary point of contact between the regional sales team and operations, fostering clear and efficient communication channels.
- Provide timely updates to the regional sales team on all implementation and activation activities, ensuring alignment with business goals and targets.
- Utilize your deep understanding and expertise to offer guidance and recommendations aimed at optimizing POS solutions.
- Align with Sales VP regions to oversee POS implementations, track activation progress post-install, and proactively move stalled or never-processing accounts toward successful activation.
- Manage the regional implementation specialist in your territory, coordinating their activities and ensuring effective execution of their responsibilities.
- Collaborate closely with cross-functional teams across departments to enhance client satisfaction and streamline processes for the sales team's increased efficiency.
- Participate in regular meetings to review implementation progress, address concerns, and identify opportunities for process improvement.
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
