Regional Operations Specialist - San Francisco, California (Remote)

Western Union

3d•$65,000 - $85,000•Remote

About The Position

Regional Operations Specialist - San Francisco, California (Remote) Do you love tinkering with tech, troubleshooting on the fly, and making systems run smoother than a well-oiled machine? Then it’s time to join Western Union as a Regional Operations Specialist! Western Union powers your pursuit. As an Operations Specialist, you’ll be the go-to guru for our tech needs. From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency. As an Operations Specialist, you’ll be the go-to guru for our tech needs. From optimizing business applications, products and services to making sure to protect the business on a day to day. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Requirements

Bachelor's degree and/or equivalent job experience are acceptable.
Tech-Savvy: You’re great with IT systems, cloud solutions, networking, and web hosting.
Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat.
Customer service skills: You work well with clients and have great communication skills.
Quick Study: New tech doesn’t intimidate you. You love learning and mastering new tools.
Fluency in English is required.
Valid Driver’s License and a reliable vehicle are required as this position requires regular travel within a defined territory.
Travel anticipated approximately 20-30%.

Nice To Haves

Bilingual in English and Spanish highly preferred.
Bilingual/bi-cultural experience is highly desired.

Responsibilities

Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy.
Data & System analytics support by observing trends when implementing new tech and products/solutions.
Tech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or hardware failures.
Front-End Fun: Help with basic hardware and system troubleshooting.