Regional Operations Manager MI

The Learning Experience - World Headquarters•Detroit, MI

23d•$95,000 - $100,000•Onsite

About The Position

The Learning Experience is seeking an experienced Regional Operations Manager to support and guide franchise childcare centers across Indiana and Southern Ohio. This field leadership role is responsible for protecting brand standards, driving operational excellence, and partnering with franchise owners to improve performance across enrollment, quality, financial results, and team development. The ideal candidate is a strong business operator with multi-unit or franchise experience who thrives in a high-travel, relationship-driven role and enjoys coaching leaders to achieve results.

Requirements

Proven experience as a multi-unit operator or field leader, preferably in early childhood education, franchising, or service-based industries
Strong understanding of profit and loss statements and financial performance analysis
Bachelor’s degree or equivalent professional experience
Strong computer and technical skills, including Microsoft Office and reporting tools
Excellent project management, business writing, and reporting skills
Exceptional interpersonal, coaching, and verbal communication skills
Strong business acumen, analytical thinking, and problem-solving abilities
Ability to work a flexible full-time schedule, including occasional weekends or holidays
Willingness and ability to travel approximately 85 percent of the time
Reliable transportation required; fixed and variable car allowance included in compensation
This role supports a multi-state district and requires close proximity within 30 miles of a major airport, along with the ability to drive to neighboring states for frequent onsite center visits.

Responsibilities

Serve as a field leader and brand ambassador, ensuring all centers consistently meet The Learning Experience operational, quality, and brand standards
Act as a trusted business consultant to franchise owners, providing guidance on operations, staffing, enrollment growth, and financial performance
Execute regional operational strategies to drive enrollment, retention, productivity, quality outcomes, and brand awareness
Analyze center-level performance trends, including enrollment metrics and profit and loss statements, to identify opportunities for improvement
Train and communicate new initiatives, systems, and programs while building engagement and adoption
Ensure franchisee compliance with standard operating procedures, franchise agreements, and state childcare licensing regulations
Partner with Marketing to evaluate enrollment trends and implement regional action plans
Support franchisees with licensing, marketing, advertising, hiring, training, and opening of new centers
Build strong, trust-based relationships with franchise owners, center leaders, corporate partners, and internal teams
Research and share best practices, data, and insights to support talent attraction, retention, and customer growth
Proactively identify issues, resolve challenges, and escalate concerns when appropriate
Continuously work to improve performance across the assigned region and the broader organization