Regional Operations Manager (63095)

Sanitas•Cape Coral, FL

About The Position

The Regional Operations Manager oversees the performance and daily operations of multiple medical centers within an assigned region, ensuring alignment with organizational goals, service excellence, and profitability. This role provides leadership to Center Managers and their teams, driving patient satisfaction, operational efficiency, and financial performance through effective oversight of workflows, staffing, budgets, and compliance. The Regional Operations Manager monitors key performance indicators, supports care gap closure and population health initiatives, and fosters collaboration with providers, payers, and peers to ensure patients receive high-quality, timely, and coordinated care. Through strategic alignment, staff development, and stakeholder engagement, the Regional Operations Manager ensures the region meets contractual obligations and contributes to long-term organizational growth.

Requirements

Bachelor’s degree in Business or related field.
Minimum 5 years of experience in a physician practice environment.
Minimum 3 years of experience in a management role.
Exceptional written, verbal and presentation communication skills.
Ability to develop, motivate and lead teams of cross-functional resources.
MS Project, MS Word, MS Excel.
Available to work overtime and working additional or other shifts and schedules when required.
Ability to manage project issues and escalations.
Strong consultative relationship skills.
Strong management skills and problem solving.
Demonstrated initiative and track record of driving for results.
Sound understanding and application of financial control processes.

Nice To Haves

Master’s Degree in Healthcare or related field preferred.
5+ years of experience a multi-specialty physician group preferred.
Spanish Preferred
Creole Preferred

Responsibilities

Ensures all medical centers within the region deliver a consistent, high-quality care experience by meeting service-level goals and patient satisfaction targets.
Oversees daily operations across multiple centers, ensuring workflows, scheduling practices, and referral/HIM processes are followed consistently.
Monitors risk-stratified populations to ensure patients are seen according to their needs, with emphasis on Complex and/or chronic patients and those with chronic conditions.
Drives operational excellence by monitoring regional KPIs, including provider productivity, encounter closure, patient cycle time, continuity of care, complaint ratios, and utilization of ancillary services.
Manages regional budgets, operating expenses, and revenue performance to support profitability and sustainability.
Recruits, trains, and develops Center Managers and their teams.
Ensures all centers maintain safe, clean, and compliant environments by coordinating preventive maintenance, addressing facility issues promptly, and enforcing safety policies.
Builds and maintains strong relationships with payer partners to ensure patients receive the best possible care and maximize insurance benefits.
Partners with transversal leadership teams (Finance, HR, IT, Marketing, Quality, etc.) to align regional operations with organizational initiatives.
Maintains deep knowledge of the regional healthcare network, including affiliated providers, hospitals, and diagnostic centers, to ensure appropriate patient navigation and optimized utilization of services.
Monitors staffing levels against membership volume across the region to ensure adequate coverage and efficient use of resources.
Supports the regional implementation of new products, services, and care models.
Provides leadership support for escalated patient or operational issues that cannot be resolved at the center level.
Performs other duties as assigned by senior leadership to support organizational and regional goals.