Regional Operations Manager

Sentinel Power Services Inc•Chester, VA

About The Position

The Regional Operations Manager is responsible for overseeing the daily execution of service operations within a designated area or facility. This role ensures that operational activities are carried out efficiently, safely, and in alignment with company standards and goals. Acting as a key liaison between frontline teams and senior leadership, the Regional Operations Manager plays a critical role in managing resources, meeting service delivery targets, enforcing compliance, and fostering a high-performance team culture. With a strong focus on operational excellence, employee development, and customer satisfaction, this position is integral to driving continuous improvement and supporting the organization’s overall success.

Requirements

7+ years of experience in electrical testing, commissioning, and industrial services, including 3+ years in a leadership role.
Proven success in managing operations with P&L accountability and delivering on financial targets.
Experience in project management, resource allocation, and team leadership.
Strategic thinker with exceptional decision-making, problem-solving, and analytical skills.
Strong leadership and interpersonal skills, with the ability to inspire and manage diverse teams.
Knowledge of industrial safety protocols and regulatory compliance.
Experience in financial management, including revenue forecasting, budgeting, and performance analysis.
Skilled in Microsoft Office Suite and project management software

Nice To Haves

Bachelor’s degree in Electrical Engineering, Business, or a related field.
Professional Engineering License (PE) and/or Project Management Professional (PMP) certification.
NETA Certification

Responsibilities

Lead day-to-day service operations within the assigned area or facility, ensuring alignment with organizational policies and objectives.
Promote a culture of accountability, teamwork, and continuous improvement among frontline supervisors and staff.
Execute operational plans and initiatives designed to improve efficiency, service quality, and customer satisfaction.
Support senior leadership in implementing company strategies at the ground level.
Enforce safety protocols and ensure all team members adhere to regulatory and company safety standards.
Respond promptly to incidents, participate in investigations, and ensure corrective actions are carried out effectively.
Monitor safety performance and participate in regular audits and training to maintain a safe work environment.
Manage daily operations, including scheduling, resource planning, and workflow optimization to meet service targets.
Allocate labor, equipment, and materials efficiently, adjusting to changing priorities and conditions.
Provide technical support and hands-on leadership to address operational challenges and maintain quality standards.
Assist in managing budgets and controlling operational expenses within assigned cost centers.
Monitor key operational metrics and financial indicators, identifying areas for cost reduction and performance improvement.
Own P&L accountability for the assigned area, driving revenue growth, cost control, and achievement of targeted gross margins.
Contribute to revenue generation and cost-saving initiatives in coordination with senior management.
Identify opportunities for process enhancements and support the implementation of operational improvements.
Track performance metrics and prepare regular reports for local and regional leadership.
Support the rollout of new systems, tools, or procedures aimed at improving service delivery and operational efficiency.
Supervise, coach, and develop team members to build a skilled, motivated workforce.
Conduct performance evaluations and provide timely feedback and coaching.
Lead by example to foster a high-performance culture aligned with company values.
Serve as the primary operational contact for internal teams and clients within the local area.
Address client concerns promptly and ensure service commitments are met.
Collaborate with other departments (e.g. sales, HR) to deliver seamless service and meet customer needs.
Perform other related duties as assigned to support business needs.
Continuously seek opportunities for professional development and contribute to team-wide learning and growth.