Regional Operations Manager

Lark Hospitality • Plymouth, MA

5d • Remote

About The Position

Think, act, work, teach, and inspire from outside the box! Lark is looking for a Regional Operations Manager who can oversee multiple complex independent hotel and restaurant assets. We look to inspire travel, we embody approachable, eye-to-eye hospitality, and we listen to the story of the property and work tirelessly to bring it to life. The right person for this role has extensive experience in Restaurants, Events, and Bars, along with a strong hospitality background in Hotels. But we are not looking for a "Super General Manager". Rather, we want someone who can help a General Manager look further into the future of the business, help support the property leadership teams in appropriately hiring, training, and developing their respective teams, and hold the General Manager accountable for financial performance and overall condition of the asset. The Regional Operations Manager supports the communication with ownership, always knowing intimately the financial performance of the property and the business forecast in the market in which the property operates. The Regional Operations Manager travels to his or her properties, meets with all levels of staff, supports guest interactions, and sets the example for the property of Lark’s core values. This is a remotely based job that requires approximately 60% travel. We will consider applicants located in Massachusetts with access to a car for travel to properties in the general Cape Cod and Islands region and beyond.

Requirements

• 6 years of hospitality leadership experience
• Past experience in a multi-unit leadership role
• Ability to manage multiple departments and agendas across multiple locations, previous above-property leadership preferred
• Food and Beverage experience required
• Self-motivated and the ability to work and travel independently
• Strong financial acumen
• People-facing role, with the ability to work through difficult conversations and conflict

Nice To Haves

• Hotel opening experience is a plus

Responsibilities

• Manage a portfolio of Hospitality assets, leading the General Managers towards measurable goals in Guest Experience, Employee Experience, and Property Financial Performance
• Act as the conduit to Lark departments for the property team, facilitating communication and ensuring successful outcomes
• Supporting the new opening of properties, transition through renovations, or strategic repositioning
• Develop Annual Plans, Budgets (capital and operating), and ongoing Forecasts for the business
• Consistently keep an agenda a year ahead, broken down into appropriate components (monthly), to ensure alignment with the articulated business plan
• Evaluate the financial performance daily/weekly/monthly to ensure compliance with overall profitability in the Restaurants, Events, and Hotels

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed