Regional Operations Manager

MCR•New York, NY

12d•Remote

About The Position

The Regional Operations Manager will provide short-term task and project support to the hotels within our region. They will be involved with varying operational roles and will provide guidance and direction to the Executive Committee Members, especially when new positions are being onboarded to our independent/full-service hotels. This position will be accountable for assisting each hotel achieve and exceed results in financial metrics, guest-satisfaction and team-member engagement.

Requirements

Bachelor’s degree with a concentration in hospitality or related field preferred
At least 4 years experience as a Hotel General Manager or Executive Committee Member
Must have at least 7 years experience in a full-service hotel along with specific experience in F&B and/or Rooms Management positions
Ability to travel to all NYC independent hotels without notice and as needed
Ability to travel to Chicago
New York City union experience
Experience in critiquing and evaluating hotel financial statements
Finance / analytics experience is preferred
Management and Customer Service experience Strong administrative skills
Demonstrated ability to lead
Comfort working with budgets, payroll, revenue and forecasting
Strong communications skills
Marriott experience preferred

Responsibilities

Need to be able to navigate all Brands web sites to understand hotel brand needs
Understand all brand and non-brand satisfaction tools and direct hotels on how to improve standings.
Be able to review and report on all MCR compliance reports.
Help lead hotel teams in the development and implementation of individual hotel performance strategies.
Strives to continually improve our guest and team members satisfaction and maximize financial performance for the hotel.
Achieve budgeted revenues, market share performance growth, monitor and control food, beverage and labor costs and maximize profitability within all areas of the hotel.
Train and on-board existing or newly recruited open leadership positions in the hotel and develop specific processes to ensure overall success.
Prepare or review financial reports and special project analytics.
Proactive communications regarding people or product to senior level management.