Regional Operations Manager

Elwood Staffing•Columbus, IN

About The Position

When you join the Elwood family, you become part of team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us! Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily. #powerthepurple General Purpose: The Regional Operations Manager is responsible for providing service operations support to branches to ensure the on-time fulfillment of quality associates necessary to achieve growth goals. The Regional Operations Manager is to ensure that the branch teams are trained and equipped to recruit, source, advertise, screen, onboard to comply with prescribed requirements, and service clients. All employees consistently support and promote the company mission, five key beliefs, philosophies, and provide Superior Customer Service in all aspects of the job.

Requirements

Maintain mastery of service operations software systems and tools.
Maintain a thorough knowledge of employment laws and regulations
Ability to work with all levels of leadership and staff to proactively communicate and resolve issues with the highest sense of urgency.
Two plus year's experience recruiting, sourcing, and placing talent in relation to a budget and/or performance metric goals.
Excellent computer skills including proficiency in Microsoft Office suite.
Strong verbal and written communication skills.
A valid driver's license is required for this role as it entails travel to branches as needs arise.

Responsibilities

Monitor past due and open assignment reporting to identify and proactively engage with branch and regional leadership to help ensure 100% on-time fulfillment.
Work with regional and branch leadership to ensure achievement of branch efficiency benchmarks and recruiter metric expectations.
Prepare teams for successful operational audits, adherence to client promises, and compliant execution of third-party MSP/VMS program requirements.
Consult on and help execute online and local recruiting plans.
Ensure operational field staff are hired timely and trained to the point where they can execute their job duties.
Drive adoption of recruiting and operational tools and techniques across the assigned region.
Responsible for helping ensure successful new branch openings, client rollovers, and acquisition branch transitions through planning and in person support.