Regional Operations Manager

Quintasen Holdings, LLC-posted 5 days ago
Full-time • Mid Level
Hybrid • Atlanta, GA
51-100 employees
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With over 5,200 homes across 39 communities in its portfolio, Quinn Residences is a privately held real estate operating company focused on acquiring, developing, and operating dedicated single-family rental communities located primarily in the Southeastern United States. Quinn develops exceptional neighborhoods believing that better living starts with a great neighborhood, fantastic amenities, and a no-maintenance way of life. For more information, visit https://live-quinn.com [https://live-quinn.com]. The Regional Property Manager is responsible for the recruitment, training, development, and supervision of Portfolio Managers. This role also shares responsibility for maintaining the physical assets and performance of assigned properties within their portfolio. The Regional Manager will assist the Director of Operations, Senior Vice President, and other supervisors with special projects as needed.

  • Oversee operational systems, processes, and infrastructure, identifying opportunities for improvement or revision.
  • Manage daily business operations, balancing responsibilities across various business lines such as sales and marketing.
  • Collaborate with the Director of Operations and Senior Vice President on weekly, monthly, quarterly, and annual metrics. Assist in preparing, implementing, and meeting annual operating and capital budgets and forecasts. Ensure accurate and timely preparation of financial reports, analysis, and budgets.
  • Establish and maintain credible, professional relationships with internal business lines and external vendors.
  • Stay updated on industry regulations, trends, and technology.
  • Ensure all agreements and documents comply with property-specific rules and regulations.
  • Assist the Director of Operations and Senior Vice President in compiling and preparing written and oral reports for management and the Board of Directors.
  • Work with sales teams to help set and achieve daily and quarterly goals.
  • Partner with the Regional Marketing Manager, Area Manager, and Portfolio Manager to implement creative marketing and advertising strategies, including online advertising, corporate and property websites, SEO/PPC, signage, outreach, and email marketing. Select marketing techniques that fit the property's resident profile and market conditions.
  • Collaborate with the construction department on new project development, implementing marketing and leasing efforts.
  • Work a hybrid schedule, with duties performed in a general office environment three days a week, and the option to work from home up to two days a week. Extended hours may be required during peak periods.
  • Maintain reliable transportation.
  • Availability for travel up to 50%-70% based on business needs, including site visits, project monitoring, meeting attendance, and inspections.
  • Ability to travel locally or out of state for property visits, team events, and corporate outings, including overnight travel if required.
  • Exposure to adverse weather conditions, loud noise, and dust at construction sites.
  • This position requires nighttime and weekend accessibility (cell phone and computer) due to travel schedules, projects, or emergency responses.
  • Provide relief management to on-site offices as needed.
  • Conduct a minimum of two site visits per property each month.
  • Schedule and host weekly leadership calls.
  • Take the lead in unscheduled leadership communications via calls, texts, and emails during and after business hours.
  • Prepare for Senior and Executive leadership and investor visits with onsite team members, set an agenda, and conduct follow-up in writing.
  • Create a business plan for each community and proactively strategize on a weekly, monthly, and quarterly basis, measuring against the plan and suggesting improvements.
  • Complete tasks in the Property Management System (PMS) according to leasing week restrictions.
  • Request property access for staff/self.
  • Review property websites, ILS listings, and advertising.
  • Review social media postings and content.
  • Update market survey information.
  • Manage employee engagement platform.
  • Approve expense management and reporting.
  • Manage internal applicant platform and recruiting.
  • Handle resident and vendor-related calls.
  • Approve PTO, schedule quarterly and annual conversations, ensure timecards are completed and approved weekly, and enter monthly and quarterly bonuses for payment.
  • Review and approve Yardi invoices, floor plans, pricing audits, work orders, make-readies, delinquencies, and pending applications.
  • Conduct weekly calls and pricing reviews with RevenueIQ, manage lease expirations.
  • Review and approve bonuses.
  • Monitor support tickets and provide necessary approvals.
  • Manage daily email in Office 365.
  • Review and manage KPIs.
  • Handle vendor management and communication.
  • Create manual client reports and ensure accuracy.
  • Compile and review monthly and quarterly bonus reports.
  • Prepare weekly Monday Morning Reports.
  • Access KPI, marketing, and other reports as required.
  • Review team training completion and provide coaching.
  • Complete self-training.
  • Review collections reports, accounts not submitted, and recovery efforts.
  • Compile and analyze financial reports.
  • Review and approve purchase orders (POs) and invoice requests (IRs).
  • Review pre-close property financials.
  • Conduct month-end accounting closeout and review.
  • Research and input budget variance notes to ensure accuracy.
  • Perform GL scrub and financial review calls with accounting.
  • Ensure timely and accurate monthly submissions to accounting, Director of Operations, and Senior Vice President.
  • Prepare annual budgets and re-forecasting.
  • Review applications for overrides, exceptions, and additional conditions.
  • Monitor CRM engagement, follow-up, and conversion reporting.
  • Address resident concerns promptly.
  • Review property delinquency, evictions, and skips.
  • Review and submit renewal rates.
  • Manage unit and amenity pricing manually or through revenue management software.
  • Complete required training.
  • Handle incident reporting and insurance claim management.
  • Conduct weekly property walks, including tour paths, models, vacant units, make-ready units, and maintenance shops.
  • Source vendors, review contracts, and manage vendor contracts.
  • Coordinate with corporate support departments for specific property needs.
  • Conduct routine audits of all communities.
  • Review and submit monthly leasing bonuses.
  • Monitor maintenance audits and routine PM inspections.
  • Respond to emails timely and professionally.
  • 4 Years of Property Management Experience, two years in a Regional Manager or multi-site manager role
  • Proficiency in Microsoft applications
  • A valid Driver’s License is required
  • Experience with Property Management Software (Yardi preferred)
  • Organized, self-starter with strong business acumen
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