Regional Operations Manager (TLH)

Tsg Support Services • Tallahassee, FL

2d • $67,000 - $80,000 • Onsite

About The Position

The Regional Operations Manager provides strategic and day-to-day operational support to a professional lobbying team, ensuring client goals are met while maximizing operational efficiency and compliance. This role partners with TSG Support Services to deliver enterprise-wide support, lead initiatives, and streamline processes. The ideal candidate is detail-oriented, organized, and able to work independently, with professionalism, discretion, and confidentiality. This position requires a collaborative mindset and the ability to support a growing, dynamic team.

Requirements

• Ability to manage multiple responsibilities and keep work moving.
• Clear and direct communication, both written and verbal.
• Steady, self‑directed work style with a practical approach to problem‑solving.
• Strong project management and research skills.
• Collaborative team player with a proactive approach.
• 5+ years of progressive operational or business support experience, preferably in government affairs, consulting, or professional services.
• Proficiency in Microsoft Office; experience with Expensify, Salesforce, Canva, or similar platforms preferred.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Bachelor’s degree preferred; combination of relevant experience and certifications considered.

Responsibilities

• Manage lobbyist calendars and schedule meetings with clients, elected officials, and partners.
• Coordinate complex travel and logistics for meetings, legislative activities, and client events.
• Maintain client contact lists and organized client files.
• Assist lobbyists with preparation of monthly client activity reports.
• Monitor relevant local and statewide events and provide research and operational support to consultants.
• Coordinate with the Office Receptionist on event needs, meeting setup, and visitor flow to support lobbyist activities.
• Lead or assist with special projects, including legislative session support and firm initiatives.
• Support contract-related processes with the Contracts Team, including conflict checks, amendments, client onboarding, and terminations.
• Track contract deliverables and assist with required reporting.
• Assist in preparing proposals, procurement responses, and presentations in collaboration with Marketing & Communications.
• Serve as liaison between Finance and lobbyists regarding billing, reimbursements, and expense processing.
• Review, process, and reconcile credit card allocations and reimbursement reports
• Submit check requests and maintain supporting documentation consistent with firm policies.
• Track invoices and support timely payment processing.

Benefits

• Health Insurance Company-paid individual health insurance: CHP in the Tallahassee area or Florida Blue outside the region. Optional coverage for Dental, Vision, and Supplemental Insurance
• 401(k) Retirement Plan to help you plan for the future.
• Paid Time Off (PTO): 176 Hours annually (22 days)
• Paid Holidays: Observance of standard federal holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager