Regional Operations Manager - Western Coast Region (Pupil Transportation)

Buckled In•Seattle, OR

20d•$70,000 - $75,000•Remote

About The Position

We are seeking a Regional Operations Manager – Western Region who will join a high-growth small business and play a critical role in helping us to ensure exceptional daily service for hundreds of children and dozens of school districts, as well as a fulfilling and sustainable employment experience for around a hundred drivers and a team of 5-8 supporting staff. To achieve these objectives, we are seeking a core values-aligned, goal-driven, and enthusiastic operations manager who is comfortable in a remote small business environment. This person should be a proven manager and team leader, have a high standard of excellence, strong analytical thinking, exceptional written and verbal communication skills, and a deep connection to our mission of providing access to opportunity for all students. This position reports to the Director of Operations, and you will collaborate regularly with your regional team, other managers, and the operations team as a whole. This position does have direct reports.

Requirements

At least 2-4 years of relevant management experience
Proficiency with online platforms, data tracking, and remote team tools.
Demonstrated ability to provide feedback and coaching across levels.
Have a working computer with a camera and microphone
Have a reliable internet connection
Exhibits all competencies up to Manager (Application) level on Core Competencies

Nice To Haves

Bachelors's Degree in a relevant field
Strong knowledge of pupil transportation industry processes and regulations
High level routing and dispatching experience
Experience in customer service or account management
2+ year of full-time remote work experience (remote experience related to COVID or hybrid do not meet this criteria )

Responsibilities

Onboard, train, and manage a team of 5-8+ Specialists and Coordinators
Assist the specialists in routing new student requests in your region, or making changes to existing requests
Own senior-level relationships with district and state agency partners in the region, serving as the primary escalation point and trusted operational partner. Proactively communicate challenges, manage expectations, and protect long-term relationships while maintaining service standards.
Oversee day-to-day relationships with district and state agency partners to ensure we are providing excellent customer service and meeting our goals, including minimal possible time to start new requests, on-time arrivals, etc
Ensure regional compliance with state, district, and company transportation requirements, proactively identifying risks and partnering with leadership to resolve issues before they escalate
Track, analyze, and use operational data to continuously improve customer service and driver experience
You will be accountable for key regional performance metrics, including fulfillment rates, on-time performance, staffing stability, responsiveness, and customer satisfaction. This role requires comfort making decisions with incomplete information while remaining accountable for outcomes.
Work with guidance from Director of Operations to maximize driver satisfaction, utilization, and retention
Serve as a member of Operations Leadership Team, including contributing to department-wide strategic plans and decision-making