Regional Operations Manager- Landscape Construction

Down to Earth•Wimauma, FL

About The Position

The Regional Operations Manager (ROM) provides strategic and operational leadership for a landscape construction branch within an assigned geographic region. This role ensures consistent service excellence, operational efficiency, financial performance, and employee development across the branch operations. The ROM acts as the leader for the branch team, ensuring alignment with company goals, standards, culture, and a strong safety-first mindset. A core focus of the role includes effective Quality KPI management, safety performance oversight, and driving project quality and client satisfaction in the branch.

Requirements

7+ years of progressive leadership experience in landscape construction management.
Demonstrated success managing branch operations across diverse markets.
Strong financial acumen with proven P&L management experience.
Excellent communication, organizational, leadership, and relationship-building skills.
Proficiency in Microsoft Office Suite and industry management software (e.g., Aspire, Procore, or similar).

Nice To Haves

Bachelor’s degree in Business Administration, Horticulture, Landscape Construction, or related field (preferred, not required).
Bilingual (English/Spanish) preferred but not required.

Responsibilities

Oversee daily operations for the construction branch, ensuring adherence to company standards for safety, quality, and productivity.
Champion a safety-first culture, ensuring that the branch prioritizes safe work practices and regulatory compliance.
Monitor and optimize labor utilization, fleet efficiency, equipment allocation, and production workflows.
Conduct regular project visits to evaluate operations, inspect job sites, verify quality and safety performance, and provide leadership coaching.
Ensure full adherence to safety regulations, environmental policies, and company procedures.
Regularly meet with new and exist clients to ensure optimal client relationships are built and maintained.
Lead branch safety initiatives, ensuring consistent execution of company safety programs and protocols.
Track and manage safety KPIs, including incident rates, near misses, corrective actions, training completion, and safety audit scores.
Partner with Branch team to address safety gaps, reinforce training, and implement improvement plans.
Promote a proactive approach to hazard identification, risk mitigation, and safe decision-making.
Establish, track, and enforce branch Quality KPIs, including project delivery benchmarks, project quality scores, rework frequency, and warranty costs.
Lead quality audits and ensure corrective actions are implemented where performance falls short.
Standardize quality processes and champion continuous improvement initiatives.
Ensure accuracy and accountability in reporting quality performance in the branch.
Oversee branch P&L and ensure branch meets or exceeds budget, profitability, and cost-control goals.
Analyze key financial indicators including revenue growth, margins, labor efficiency, quality-related costs, and fleet costs.
Support pricing strategy, forecasting, and long-term financial planning.
Review and approve branch capital expenditures and major operational investments.
Support branches in managing client relationships, addressing escalations, and ensuring contractual expectations are met or exceeded.
Drive branch project quality performance, ensure project schedules are adhered to and projects are properly closed out with all proper documentation.
Utilize client feedback and quality metrics to identify improvement opportunities and strengthen long-term relationships.
Ensure consistent delivery of high-quality services across all scopes.
Recruit, mentor, and develop Branch team members.
Foster a culture of accountability, teamwork, continuous improvement, quality ownership, and safety-first behavior.
Set measurable goals—including quality, safety, financial, and retention targets—and conduct regular performance reviews.
Lead branch training initiatives in partnership with corporate safety and operations teams.
Identify growth opportunities within the branch area, including market expansion and project scope expansion based on client needs.
Support business development teams in securing new contracts and expanding market presence.
Collaborate with senior leadership on long-term branch planning, integrations, and operational optimization.