Regional Operations Manager

Rockefeller Capital Management•Arlington, VA

About The Position

The Regional Operations Director for the Mid-Atlantic Division is an operational leader responsible for overseeing and advancing the division’s service model, operational infrastructure, and client experience strategy. Partnering closely with regional leadership and senior leadership across the firm, this role plays a critical part in supporting advisor growth, enhancing operational effectiveness, and ensuring the Mid-Atlantic region is positioned for continued expansion. With deep expertise across both client‑facing and operational functions, the Regional Operations Director serves as a central point of leadership for navigating complex operational matters, onboarding recruited teams, supporting divisional strategy, and driving alignment across enterprise partners. This individual will ensure operational and service priorities are fully integrated with the firm’s broader strategic objectives and commitment to operational and service excellence.

Requirements

5-7 years of experience in operations and service within a fast‑paced, dynamic financial services organization.
Prior experience in Private Wealth Management or a closely related financial services environment.
Proven leadership experience managing teams and driving operational outcomes.
Strong understanding of advisor‑led business models and operational support needs.
Series 7 and 66 required; Series 9 and 10 strongly preferred, with flexibility for candidates willing to obtain the 9 and 10 within a defined timeframe.
Strong commitment to delivering exceptional client and advisor experiences.
Ability to lead through change and manage complex operational and service escalations.
Deep understanding of the needs of high‑net‑worth and ultra‑high‑net‑worth clients.
Strategic, analytical thinker with a strong execution mindset.
Highly collaborative with the ability to partner effectively across business lines and functional teams.
Comfortable operating in ambiguity and adapting to evolving business needs.
Excellent written and verbal communication skills with strong interpersonal presence.
Data‑driven, with solid understanding of operational metrics and performance measurement.
Detail‑oriented, well‑organized, and adept at managing multiple priorities simultaneously.
Proactive self‑starter with strong follow‑through and a sense of urgency.

Nice To Haves

Series 9 and 10 strongly preferred, with flexibility for candidates willing to obtain the 9 and 10 within a defined timeframe.

Responsibilities

Define, monitor, and report on key performance indicators, success criteria, and leading indicators to evaluate overall regional business performance.
Partner with the Director of Business Execution on budgeting, P&L oversight, strategic planning, and operational decision‑making.
Continuously assess, improve, and scale internal processes, systems, and workflows by analyzing operational data, metrics, and reporting outputs.
Lead, develop, and manage a team of operations managers and support professionals to ensure consistent, high‑quality service delivery across the region.
Serve as a senior escalation point for complex operational, service, and administrative issues, ensuring timely and effective resolution.
Ensure operational priorities and standards are aligned with the delivery of an elevated client experience for high‑net‑worth and ultra‑high‑net‑worth clients.
Support Private Advisor teams with all operational needs, including account servicing, client onboarding, and ongoing operational support.
Oversee the operational onboarding and integration of newly recruited advisor teams, ensuring coordination across Operations, Compliance, Technology, and other internal partners.
Partner with business and functional leaders to ensure alignment on strategic initiatives, platform enhancements, and divisional priorities.
Lead special projects and regional initiatives related to growth, new market expansion, and operating model enhancements.