Regional Operations Manager

Flix•New York, NY

6h•$74,000 - $93,000•Onsite

About The Position

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We are seeking a Regional Operations Manager for our East Coast Region to join our team and play a key role in shaping our continued growth across one of our most exciting North American markets. As a Regional Operations Manager, you will serve as the critical link between internal functions and the network of operators who deliver our service on the ground. You will take direct ownership of operator relationships, quality performance, and safety compliance in one of our key strategic markets. Your work will have a direct impact on the organization by driving operational excellence and enabling the continued growth of the North American network. This role involves owning the quality performance of the operator portfolio across the East Coast, fostering strong and collaborative partnerships, and serving as the key interface between operators and internal teams, providing hands-on support across operational and product matters. The manager will also independently develop analyses and presentations based on quality performance indicators, connecting insights with Business Development and Network Planning, and actively lead projects in operations management, coordinating cross-functional teams. Additionally, the role ensures operators align with processes and standards, providing guidance and support to uphold local safety and ADA compliance, and empowers operators to engage with FlixUni content and maintain oversight of ADA driver training compliance.

Requirements

2+ years of experience with a history of owning and driving results in a role within passenger transportation, operations, or logistics
A self-driven, independent and goal-oriented approach to work
Strong communication and collaboration skills with the ability to work effectively across teams
A proactive mindset with a high level of commitment and adaptability
Solid proficiency in PowerPoint and Excel
Fluent in English

Nice To Haves

experience with PowerBI is a plus
Spanish fluency a plus

Responsibilities

Own the quality performance of our operator portfolio across the East Coast, fostering strong and collaborative partnerships
Serve as the key interface between operators and internal teams, providing hands-on support across operational and product matters
Independently develop analyses and presentations based on quality performance indicators, connecting insights with Business Development and Network Planning
Actively lead projects in operations management, coordinating cross-functional teams across Business Development, Operations, and Network Planning
Ensure operators align with our processes and standards, providing guidance and support to uphold local safety and ADA compliance
Empower operators to engage with FlixUni content and maintain oversight of ADA driver training compliance

Benefits

Comprehensive Wellness Coverage- Competitive Medical, Vision, and Dental plans, including multiple FSAs (Health and Dependent Care).
401(k) Matching– 401(k) plan with up to 4% company matching contributions.
Flexible Time Off- Take time off when you need it, as you need it, subject to business needs and manager approval.
Paid Parental Leave- 8 weeks of fully paid leave to support new parents and growing families.
Company Paid Life Insurance– Basic company-paid life insurance equal to your annual salary.
Lifestyle Spending Account – Receive up to $600 per year for eligible lifestyle-related services.
Tuition Support- Up to $5,250 per year reimbursed for your continued education and development after 12 months of continuous service.
24/7 Employee Assistance Program- Free, confidential support for mental health, legal, financial, and family issues, including up to 5 free counseling sessions per year.
Free Travel Perks– Complimentary travel on FlixBus and Greyhound for you, family, and friends.
Work from (M)Anywhere - Depending on your role, work from another location for up to 60 days per year.