Regional Operations Manager

GMH Associates•Newtown Township, PA

About The Position

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience. Job Purpose: The purpose of this role is to oversee and support a portfolio of properties by providing leadership and operational guidance to General Managers in alignment with Operations and Leasing objectives. This position ensures property performance and operational consistency through strategic oversight, performance monitoring, and adherence to the GMH Student Housing operating model. Key areas of focus include delivering exceptional customer service, driving resident retention, ensuring fiscal responsibility, and supporting the professional development of General Managers. Additionally, this role promotes operational best practices and collaborates closely with the Facilities and Capital Projects team to achieve property performance goals. The Regional Operations Manager reports to the Vice President of Leasing and Operations. This position will have extensive travel (75%-85%). The proposed region for this position is: GA, IL, KY, NC, TX. This may be subject to change based on business needs. Qualified candidates must reside any of the following states for consideration: AR, CA, FL, GA, IL, KY, LA, MD, MA, NE, NV, NC, SC, TX

Requirements

7+ years of management experience
Student Housing experience required
Superior customer service and communication skills
Experience with operations and portfolio management
Must display strong leadership skills and the ability to solve day to day problems
Availability to work some nights and weekends as necessary
Experience managing vendors and property or product budgets
Familiarity with financial reporting, budgeting, and accounting
Ability to travel extensively, 75-85% of the time
Must live close to a major airport
Proficient with Microsoft Office Suite

Nice To Haves

Entrata and Yardi experience preferred

Responsibilities

Supervise and mentor General Managers/Community Managers across the assigned portfolio, providing coaching, performance feedback, and leadership development to drive operational success.
Lead onboarding and initial training for new General Managers, offering structured guidance and support during the first 90+ days to ensure a smooth transition and operational readiness.
Maintain oversight of key financial components across the portfolio, including payroll approvals, commission and bonus approvals, accounts receivable performance, delinquency trends, and expense management.
Monitor property-level financial performance and track budget variances to ensure alignment with ownership expectations and asset management objectives.
Review operational and financial reporting to evaluate overall asset health, identify potential risks, and implement corrective action when necessary.
Partner with Accounting and Asset Management teams to ensure timely, accurate financial reporting and adherence to company financial procedures.
Assist in the preparation of annual operating budgets and business plans in collaboration with General Managers and asset partners.
Ensure appropriate financial controls are in place at each community, including invoice processing, vendor management, and expense approval procedures.
Monitor delinquency and payment trends to support effective accounts receivable management across the portfolio.
Oversee planning and execution of annual turn operations to ensure communities are prepared for move-in and meet operational, safety, and quality standards.
Coordinate with onsite teams, facilities leadership, and vendors to ensure timely completion of turn preparation and unit readiness.
Guide General Managers in developing operational strategies that support occupancy targets, financial performance, and long-term asset value.
Identify operational or leadership performance gaps and implement coaching, development plans, or process improvements to strengthen team performance.
Ensure compliance with company training requirements, operational standards, and all applicable regulatory guidelines.
Maintain working knowledge of property management systems, resident databases, and financial platforms to effectively monitor operational performance.
Ensure onsite teams complete required reporting, documentation, and operational deliverables accurately and on schedule.
Maintain clear and consistent communication between corporate leadership and onsite teams to ensure alignment on priorities and initiatives.
Promote a strong customer service culture by ensuring the needs and expectations of residents, prospects, clients, and vendors are met with professionalism and responsiveness.
Support the creation of a positive community environment for residents and team members by encouraging engagement, participation in community events, and strong team culture.