Regional Operations Manager

Dominique Dawes Academy

just now•Hybrid

About The Position

Dominique Dawes Academy is seeking a Regional Operations Manager to oversee the operational performance, safety, and people leadership of multiple locations within the DMV region. This role is responsible for ensuring consistent execution of operational standards, driving strong team performance, and delivering a high-quality parent and member experience. This is a hands-on, field-facing leadership role that balances onsite oversight with strategic planning and cross-functional collaboration.

Requirements

5+ years of multi-site operational leadership experience
Strong people leadership and coaching skills
Experience managing performance metrics and operational dashboards
Ability to balance onsite leadership with strategic execution
Comfortable working in fast-paced, customer-facing environments
CPR/AED, First Aid, and SafeSport certified or willingness to obtain (required)

Responsibilities

Review daily incident and accident reports across assigned locations.
Ensure supervision ratios and safety standards are consistently met.
Confirm completion of daily safety and facility checks.
Serve as escalation point for safety-related customer concerns.
Ensure compliance with applicable child safety and licensing requirements.
Monitor daily and weekly performance metrics, including active customers, revenue performance, program enrollment/utilization, and customer satisfaction and retention.
Review dashboards related to attendance, capacity, labor, and revenue.
Identify trends, gaps, and improvement opportunities across locations.
Prioritize locations requiring immediate operational support.
Conduct regular check-ins with site-level leadership.
Coach leaders on decision-making, accountability, and problem-solving.
Reinforce operational standards, policies, and expectations.
Partner with Human Resources on hiring, performance management, and corrective action.
Monitor engagement, turnover, and team morale.
Act as escalation point for unresolved customer concerns.
Review feedback, surveys, and reviews for all assigned sites.
Ensure consistent execution of cleanliness, professionalism, and service standards.
Visit each assigned location on a rotating weekly schedule.
Observe staff engagement, supervision effectiveness, and program flow.
Validate SOP execution and identify best practices to scale.
Monitor labor, revenue, and expense trends.
Approve promotions and discounts within established guidelines.
Escalate budget variances and major purchasing needs.
Support forecasting and operational planning.