Regional Operations Director

JLL•Dallas, TX

55d•Onsite

About The Position

The Regional Operations Director is a senior strategic leadership role with primary accountability for regional client relationships and operational excellence across JLL's AT&T Account Headquarters US Sites portfolio. This position demands expertise in Workplace Experience strategy, Business Acumen for financial performance, and comprehensive Facilities Management (both self-performed and third-party vendor oversight) to deliver exceptional results per the JLL Master Service Agreement. We seek a proven leader with demonstrated success managing complex, integrated service delivery models in Class-A executive environments, with strength in creating workplace experiences that drive employee engagement and business outcomes.

Requirements

15+ years' experience in facility and operations leadership is required with responsibility for leading high-performing teams in a service environment.
Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field or experience with advanced knowledge of Workplace Experiences, Facilities Management industry best practices and tactical application.
Proven senior leadership experience in integrated facilities management or corporate real estate
Demonstrated success in workplace experience strategy and implementation
Strong financial acumen with P&L management experience in service delivery environments
History of managing complex vendor ecosystems and third-party service providers
Executive-level communication and relationship management capabilities
Track record of leading high-performing, diverse teams in fast-paced environments
Strong team developer that motivates, develops, and challenges in a growth mindset and culture to operational excellence delivering strategic operating plans through leading practices and rigorous performance standards.
Proven time management and delegation skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
A credible, impactful communicator and operates with a "no surprise" approach. Prepares succinct and impactful communication updates for Senior Executives detailing visible activity within the Region.
Must be technically proficient in basic computer applications, CMMS (Corrigo experience is preferred), Microsoft Office, PowerPoint, Visio and Microsoft Teams software.
For internal candidates, they must have top performance evaluations in leadership roles over the past three years.

Responsibilities

Design and implement workplace strategies that enhance employee satisfaction, productivity, and engagement across diverse corporate environments
Partner with C-Suite executives to align workplace experience initiatives with broader business objectives and culture transformation
Lead experience measurement programs including employee feedback systems, space utilization analytics, and satisfaction metrics
Drive innovation in workplace services including concierge programs, amenity management, and employee convenience services
Collaborate with HR and Real Estate teams to support talent attraction, retention, and hybrid work model effectiveness
Demonstrate strong P&L accountability with proven track record of budget management, variance analysis, and cost optimization
Develop and present business cases for workplace investments, demonstrating ROI and business impact
Lead contract negotiations and vendor performance management to achieve optimal cost-quality balance
Provide strategic financial insights to clients regarding portfolio optimization, space efficiency, and operational cost management
Navigate complex procurement processes and governance structures in large enterprise environments
Review regional performance metrics (KPIs) and compare against account-wide metrics using analytics or other tools provided by the client and JLL to ensure that the portfolio is being managed within goal parameters.
Ensure the JLL resources are available 24/7/365 in support of the customer's business operations.
Self-Performed Services: Direct leadership of JLL Operations Managers, Engineers, and Territory Managers across integrated service delivery model
Third-Party Management: Comprehensive vendor oversight including performance monitoring, SLA compliance, and quality assurance across all facility services
Technical Expertise: Advanced understanding of building systems, preventive maintenance programs, and critical infrastructure management
Risk Management: Proactive identification and mitigation of operational risks, emergency response planning, and business continuity assurance
Establish and maintain Trusted Advisor status with C-Suite stakeholders
Drive measurable improvements in workplace experience metrics and employee engagement scores
Achieve budget targets while delivering service excellence and identifying cost optimization opportunities
Maintain industry-leading SLA performance across all service categories
Foster high employee satisfaction, engagement, and professional growth within JLL teams