Regional Operations Coordinator

Morgan & Morgan, P.A.•New York, NY

11d•$60,000 - $70,000

About The Position

The Regional Operations Coordinator will support the Workers’ Compensation Department by ensuring that case staff and attorneys are trained, compliant with best practices, and meeting performance expectations. This role is tactical and people-focused, with a strong emphasis on training, auditing, and coaching.

Requirements

2+ years of experience in legal operations, training, or case management (Workers’ Compensation preferred)
Exceptional leadership, time management, facilitation, and organizational skills
Strong interpersonal and communication skills
Detail-oriented with a passion for process improvement and accountability
Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance
Comfortable working independently

Responsibilities

Conduct regular audits of case files and performance dashboards to identify gaps in adherence to KPIs
Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
Deliver onboarding and ongoing training to case staff and attorneys with Learning & Development team, reinforcing best practices and operational standards
Meet with underperforming staff to diagnose issues and provide coaching or escalation paths
Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
Serve as a regional liaison, ensuring that local nuances are accounted for in training and operations
Collaborate with the Enablement Manager and Operations Leader to implement new processes and track adoption