Regional Operations and Member Experience Director
About The Position
Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun across four Milwaukee-area locations. Our clubs are built around connection—where members of all ages can belong, grow, and feel their best. We offer great compensation, 401k, PTO, childcare, free membership, discounts on services, and more! As a Regional Operations and Member Experience Director, you’ll drive daily excellence across multiple clubs by ensuring every guest touchpoint is warm, consistent, and high-quality. You’ll support front desk hospitality, housekeeping standards, and facility operations, acting as the connector between teams to keep communication smooth and service seamless. You’ll coach staff, develop standard operating procedures, identify opportunities for improvement, and uphold the club’s brand of exceptional member experience. With strong work ethic, attention to detail, and a passion for hospitality, you’ll help elevate our service culture and ensure every club operates at its best every day.
Requirements
- hospitality leadership
- member experience
- operations coordination
- communication
- training
- quality assurance
- housekeeping standards
- problem-solving
- SOP development
- multi-site management
Benefits
- great compensation
- 401k
- PTO
- childcare
- free membership
- discounts on services
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
251-500 employees
