Regional Office Supervisor

TGH Urgent Care powered by Fast Track•South Tampa, FL

31d•Onsite

About The Position

About the position: Our mission: To create exceptional patient experiences. The Regional Office Supervisor ensures operational excellence across multiple clinic locations by fostering a culture of quality care, efficiency, and alignment with organizational core values. This position is accountable for maintaining overseeing multiple clinic sites and a professional work environment, staff supervision, and administrative support to senior management. The Regional Office Supervisor will work in close partnership with support teams, clinical leadership, operations leadership and the executive leadership team. This position reports to operations leadership. Apply today to join our talented and experienced team of Regional Office Supervisors who deliver exceptional healthcare services under the direct supervision of our leadership team. Highlights of what we offer: Health benefits (medical, vision, dental, short-term and long-term disability), 401k, PTO, mileage program for travel, and development and training opportunities. This position is for the West region. West region houses 5 clinic locations where a Regional Office Supervisor is responsible for overseeing. Clinic locations include Tyrone, South Tampa, Seminole, 4th Strt, and Downtown Water Street. Additional regional details will be discussed during an initial interview.

Requirements

Demonstrate a high level of empathy and communication skills
Exhibit white glove service through customer service and team interaction
Effectively act as a liaison between patients and Providers
Builds and fosters collaborative relationships with Executive Leadership to stay informed of new initiatives/services
Coordinate with the Talent Acquisition Team to discuss and identify regional needs
Fluid multi-tasking skills and the ability to prioritize moving multiple situations at a time
Comfortable taking initiative to head conversations and projects
Exceptional organization and communication skills
Confidence in working well under pressure and quickly pivot as needed
Keen attention to detail
Regularly interacts with Providers/team members/patients face to face or electronically
Foundational understanding the ethics of confidentiality/HIPAA
Bachelor’s degree in healthcare administration, business, nursing or related field required, or equivalent combination of education and experience, preferred
Three (3) years of experience in a healthcare setting with at least two (2) years of lead or supervisory role, strongly preferred
Experience and successful use of Microsoft Office Products, strongly preferred
EMR knowledge, EPIC strongly preferred
Demonstrated experience with staff scheduling, strongly preferred
Current licensed LPN or RN for State of Florida strongly, preferred but not required
This position operates in a professional medical office environment
This position routinely uses standard office equipment phone, fax, and electronic devices
This position requires frequent computer use to complete administrative and operational tasks
Sedentary, sitting for extended periods of time
Regular travel between regional clinic locations is required (mileage program)
Monday-Friday, 8am, to 4pm, full-time basis with on-call availability, including but not limited to evening and weekend on-call rotation
Salaried-exempt position
Thrives working in a fast-paced, high-volume environment
Has a passion for helping people and a servant’s heart
Enjoys meaningful work that truly impacts the lives of others and the community
Agile with the ability to adapt in a sometimes everchanging environment
Strives to foster a positive work environment for team members and patients
Continuously looks to improve the working environment and processes
Frequently engages with management to discuss new ideas and suggestions
Has a strong drive to challenge themselves and consistently exceed goals

Nice To Haves

Bachelor’s degree in healthcare administration, business, nursing or related field required, or equivalent combination of education and experience, preferred
Three (3) years of experience in a healthcare setting with at least two (2) years of lead or supervisory role, strongly preferred
Experience and successful use of Microsoft Office Products, strongly preferred
EMR knowledge, EPIC strongly preferred
Demonstrated experience with staff scheduling, strongly preferred
Current licensed LPN or RN for State of Florida strongly, preferred but not required

Responsibilities

The Regional Office Supervisor supervises daily procedures and teams, including front office, mid-office, and clinically trained teams, through coaching, performance reviews, disciplinary actions, and separations
Welcomes, trains and developments staff to ensure competency of assigned team members and compliance with policy and performance requirements
Facilitates the operations of facility level functions including but not limited to inventory and supply ordering oversight and assigned staff scheduling oversight
Upholds organizational standard of exceptional care and service, guaranteeing quality service and performance
Proactively identifies and addresses grievances and employee concerns
Facilitate implementation of positive measures to create and maintain an engaged and productive work environment
Assists in establishing and implementing goals, objectives, policies, procedures, and systems for assigned areas
Coaches and develop team members ensuring the organization’s Core Values and processes are upheld to the organization's standard
Oversee key processes and performance reports, data, and analysis to ensure compliance and quality assurance
Ability to effectively communicate within all levels and teams of the organization
Ability to work independently and under limited supervision
Forward thinking ideas and suggestions to build and improve teams and organization
Ability to motivate others as a team and help them meet the goals of the organization and clinic
Dedication and drive to make a positive impact with the teams and organization
Performs other related duties as required
Follow established office routines and organizational policies
Complete required training as assigned by the organization