Regional Multi-Family (Affordable) Operations Manager

Wendover Management•Altamonte Springs, FL

About The Position

We’re seeking a dynamic, experienced Regional Operations Manager to oversee a portfolio of diverse communities, including affordable, conventional, and student housing. At Wendover, you’ll lead with care, develop high-performing teams, and deliver exceptional outcomes for our residents, associates, and stakeholders, leading the way with our Wendover values and standards. Your Impact – In Partnership with the Head of Asset Management As a proactive leader who thrives in a fast-paced, people-centered environment, you bring strong business acumen, excellent communication skills, and a collaborative spirit. You’re passionate about building inclusive, high-performing teams—and you lead with ownership, integrity, and heart. Your Responsibilities as a Wendover Regional Operations Manager Team Leadership Recruit, lead, and retain service-driven, results-oriented community teams Deliver frequent coaching, feedback, and mentorship that drives growth, performance and value Conduct consistent performance feedback with clarity, fairness, and alignment to Wendover’s culture Foster a shared responsibility environment where diverse voices and collaboration thrive Financial & Business Management Drive full financial performance of your portfolio Lead budgeting, forecasting, and capital planning processes Monitor financial results, analyze variances, and implement cost-saving strategies Champion operational efficiencies and process improvements across communities Property & Asset Oversight Conduct regular site inspections and ensure adherence to company standards Oversee maintenance, make-ready, preventative maintenance and capital programs Ensure forward-looking occupancy, leasing, and turnover strategies are in place and executed upon Audit lease files, vendor contracts, and compliance documents regularly Resident Experience & Service Excellence Ensure outstanding customer service to residents, vendors, investors, and partners Support timely responses to resident requests and oversee resolution of service issues Champion community-wide programs and events that reflect Wendover’s mission Compliance, Safety & Risk Management Ensure full compliance with all safety, regulatory, and Fair Housing requirements Maintain accurate documentation, inspection readiness, and risk mitigation protocols Uphold zero lost-time accident standards and model safety-first leadership Solid experience in Affordable Tax Credit who can confidently review work and share their knowledge through training Compensation includes competitive base pay and quarterly performance-based bonuses!

Requirements

Bachelor’s degree required; degree in Business, Management, or related field preferred
Property management designation strongly preferred (CAM, CAPS, or CPM)
Minimum 3 years of multi-site leadership experience in property management
Strong LIHTC (Low-Income Housing Tax Credit) knowledge required
Proven ability to manage budgets, occupancy, compliance, and vendor relationships
Proficient in Microsoft Office, property management software, and social media platforms
Strong interpersonal and presentation skills with a polished, professional presence
Highly organized with strong time management abilities
A service-first mindset and the ability to collaborate across departments
A strong sense of pride in your work and a heart for service
A keen eye for detail and a proactive mindset toward compliance, safety and presentation
Promote a collaborative culture rooted in purpose, care and opportunity
Frequent interaction with residents, teammates, vendors, and prospects in-person, by phone, and via email or text
Position requires walking the property regularly, entering units, and supporting team members across the leasing office and community spaces
May involve lifting marketing materials or light office supplies (up to 25 lbs.)
Dress code is professional and consistent with Wendover’s polished, approachable brand
Must maintain confidentiality, discretion, and professionalism at all times

Responsibilities

Recruit, lead, and retain service-driven, results-oriented community teams
Deliver frequent coaching, feedback, and mentorship that drives growth, performance and value
Conduct consistent performance feedback with clarity, fairness, and alignment to Wendover’s culture
Foster a shared responsibility environment where diverse voices and collaboration thrive
Drive full financial performance of your portfolio
Lead budgeting, forecasting, and capital planning processes
Monitor financial results, analyze variances, and implement cost-saving strategies
Champion operational efficiencies and process improvements across communities
Conduct regular site inspections and ensure adherence to company standards
Oversee maintenance, make-ready, preventative maintenance and capital programs
Ensure forward-looking occupancy, leasing, and turnover strategies are in place and executed upon
Audit lease files, vendor contracts, and compliance documents regularly
Ensure outstanding customer service to residents, vendors, investors, and partners
Support timely responses to resident requests and oversee resolution of service issues
Champion community-wide programs and events that reflect Wendover’s mission
Ensure full compliance with all safety, regulatory, and Fair Housing requirements
Maintain accurate documentation, inspection readiness, and risk mitigation protocols
Uphold zero lost-time accident standards and model safety-first leadership

Benefits

Medical Insurance: Wendover covers up to 90% of the associate‑only premium , with comprehensive partner and family coverage options
High Deductible Health Plan (HDHP) with company‑funded HSA contributions
Dental & Vision Insurance
Flexible Spending Accounts (FSA)
Short‑Term Disability (company‑paid) and Long‑Term Disability , plus additional complimentary benefits through MetLife
Life Insurance
Employee Assistance Program (EAP) for mental, emotional, and personal well‑being
Generous Paid Time Off (PTO)
8 company‑paid holidays plus 1 flex holiday
Annual Volunteer Wendover Day of Service , supporting the communities where we live and work
401(k) Retirement Plan with 100% company match up to 4% of salary
Rent discounts at select Wendover communities
Fin fit financial wellness tools to support budgeting, planning, and financial confidence
Learning & Tuition Reimbursement Programs to support continued education and skill development
Interactive Learning Management System (LMS) for ongoing professional growth
Career advancement and leadership development opportunities designed to help you grow with Wendover