Regional Manager

MarketSource•Raleigh, NC

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Summary The Region Manager will oversee multiple areas and/or Region and Area Managers, focusing on strategy and regional results. This highly visible role manages field teams, works with program leaders, and builds local relationships to achieve targets. The Region Manager is responsible for product training, communication, planning, and relationship management. They provide client feedback and metrics, develop partnerships, seek new opportunities, and drive brand advocacy in their market. Additionally, they coordinate the field team’s efforts, support territory teams, meet reporting deadlines, and ensure compliance.

Requirements

Ability to successfully develop, implement, and manage programs
Leadership, motivational and influencing skills
Ability to prioritize, organize, problem solve, meet deadlines and goals
Ability to communicate effectively and provide follow-up
Ability to work in team-oriented environment that is fair, open, and honest
Excellent written and oral communication and interpersonal skills
Ability to maintain confidentiality and credibility
Ability to tackle complex issues and develop innovative and practical solutions
Action and detail oriented
Agile decision-making skills in a fast-paced environment
Proficient is Microsoft Suite; Word, Excel, and PowerPoint
Ability to create and deliver presentations
Strong analytical and problem-solving skills.
Ability to multitask and work efficiently under pressure.
Strong knowledge of company policy, goals and standards
Ability to analyze reports and generate presentations displaying regional performance
Bachelor’s Degree or equivalent work experience in lieu of degree
3+ years’ experience in Area Manager, management or leadership role
2+ years’ experience in industry-related field
May require up to 75% travel; 2-3 weeks per month

Responsibilities

Develops and implements regional strategies, monitors performance across the region, and ensures alignment with company goals
Manages a team of Area Managers and may oversee other support staff within the region.
Recruit, hire, train and mentor leaders and other staff, fostering a positive and productive work environment
Leads, develops, and drives team performance, ensuring consistent quality to satisfy and exceed program goals and objectives
Closely monitor program objectives and provide critical performance feedback
Ensures adherence to company policies and procedures. Providing timely, constructive feedback to managers and teams in real-time and in alignment with the performance management process
Develops, maintains and implements processes and KPI's to drive performance and continuous improvement
Partners closely with client to provide consistent feedback and performance summary. (RM main responsibility. But can be AM in some context)
Provides reporting and analysis on an ad-hoc basis for internal and external stakeholders
Monitors performance and improvement by tracking sales, analyzing performance data, and implementing strategies to improve efficiency and profitability
Provides program oversight and direction with a client centric approach
Responsible for regional financial performance
Ensures sales, market and competitive information is recorded
Manages client commitment and expectations
Consistently evaluate region’s performance vs. expectations
Conducts monthly and quarterly business reviews