Regional Manager

Kids Empire USA LLC•Chicago, IL

50m•Onsite

About The Position

At Kids Empire, the Regional Manager plays a crucial role in ensuring a Fun, Friendly, and CLEAN experience for guests in a safe environment, upholding industry standards. This experienced individual will possess multi-unit management experience in a dynamic setting, demonstrating outstanding organizational, communication, and leadership skills, along with the ability to develop innovative solutions. The Regional Manager will collaborate closely with the Director of Operations and the executive team to strategize and develop long-term plans for increased productivity and success. This role involves overseeing the Park experience and managing a financially successful market of 5 to 10 Parks. The Regional Manager is responsible for leading, motivating, and holding a team of Park Managers and their employees accountable, providing continuous assistance in training and development, and ensuring adherence to the 'KE way'.

Requirements

Multi-unit management experience in a dynamic setting.
Outstanding organizational, communication, and leadership skills.
Ability to develop innovative solutions that push boundaries.
Strong understanding of operations, financial management, and customer service.
Experience in developing Performance Improvement Plans and Action Plans.
Strong working knowledge of data analysis and performance metrics, using business management software.
Proven experience in a multi-unit role.
Good communication skills.
Customer service skills.
Strong conflict-resolution skills.
Bachelor’s degree (or equivalent) in business administration or related field.

Responsibilities

Supervise and guide individual location managers/supervisors and employees.
Supervise and support the day-to-day operations of multiple parks within the market.
Conduct regular Park visits to assess performance and address operational issues.
Develop and implement strategies to achieve revenue and profit targets.
Conduct performance evaluations and implement improvement plans as needed.
Foster effective communication channels between Parks and the Support Center.
Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards.
Uphold a disciplined training approach aligned with our Learning and Development processes and policies.
Implement and enforce best practices for customer service, ride/structure maintenance, food service, and other operational areas.
Manages and conducts park assessments for all locations assigned.
Responsible for meeting their market’s financial goals.
Conduct interviews and hire management and staff when needed.
Implement strategies to enhance customer satisfaction and loyalty.
Must be capable of disciplining employees and terminating when policies are violated.
Prepares and audits employee’s schedules.
Oversee the timekeeping system.
Approve time off for Park Management.
Manages and communicates with all vendors associated with their market.
Ensure Open and Closing procedures are followed at all locations assigned.
Ensure that all rides and facilities are properly maintained and meet safety standards.
Implement safety protocols and conduct regular safety audits.
Coordinate with maintenance teams to address any issues promptly.
Make sure parks are following processes and policies and compliance.
Manages and oversees park openings and closings via remote access.
Conduct audits and participate in investigations alongside other departments.
Conduct Park assessments to ensure compliance, safety, and performance monthly in all Parks.
Walk the floor regularly when visiting parks assigned to monitor there are no unsafe hazards present, and that guests are following the park attendance rules, regulations, and guidelines.
Address customer complaints and concerns promptly and professionally.