Regional Manager

Sparrow Partners•Phoenix, AZ

About The Position

We are looking for a Regional Manager to manage a group of our Active Adult 55+ communities in Arizona. Reporting to the President of Property Management, this is an exciting opportunity to help us achieve our mission of building community for our residents and develop an amazing team.

Requirements

A high school diploma and a minimum of 7+ years professional management experience preferably in multifamily housing, Active Adult, or hospitality
Ability to travel up to 80%
Experience maintaining financial records, managing budgets and financial reporting
Sales acumen: working knowledge of sales processes and CRM systems
Strategic Mindset – Sees ahead to future possibilities and translates them into breakthrough strategies
Servant leader mindset
Experience hiring, developing, motivating and inspiring a team
Strong relationship building skills
Purpose driven and passionate about making a difference in other’s lives
Drives Vision and Purpose – Paints a compelling picture of the vision and strategy that motivates others to action
Skilled at navigating conflict
Naturally curious and always striving to improve
Self-aware and coachable
Possesses strong communication skills with a proven ability to build collaborative partnerships
Proactive, solutions-oriented and accountable
Strong focus on continuous improvement
Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.

Nice To Haves

Experience with lease-up properties preferred
Experience with property management software (Yardi/RentCafe preferred)

Responsibilities

Manage and lead the regional market by driving strategy and implementing programs to achieve budgeted financial and operational goals, high resident satisfaction and retention, employee engagement, and occupancy targets
Hire, onboard, train, develop, motivate and inspire a team of Sales Specialist and Community Managers
Formulate the annual goals and business plan in line with the Company’s strategic goals and develop budgets for the assigned portfolio
Monitor sales activities including CRM usage, close rates, achievement of sales targets/KPIs, partnering with Asset management on pricing and marketing on lead generation activities
Establish and maintain high expectations for internal operations (resident engagement, reporting, rent collection, renewals, upkeep of the property, resident concerns, activities, etc)
Oversee SOX Compliance; ensure compliance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
Manages owner satisfaction by providing reports and information on the performance and progress of the portfolio, responding quickly and with urgency to questions, requests, and concerns, and seeking and acting on ownership feedback for improving overall service.
Stay abreast of market and economic conditions within the assigned portfolio and markets, communicates emerging trends, opportunities, and potential threats; creates long-and short-term business plans that achieve the Company’s targeted growth and market presence objectives
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve concerns.
Visit each community on at least a monthly basis; providing regular feedback to the team.

Benefits

Best Place to Work Award Recipient
Competitive bonus opportunities
Generous paid time off
Purpose-driven culture; rewarding work
Comprehensive health, dental, vision benefits
401k retirement plan with robust employer match
Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more

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