Regional Manager

CSC Management - OKC • Oklahoma City, OK

1d • $95,000 - $105,000

About The Position

The Regional Manager oversees all phases of operations for the properties in their portfolio. They are responsible for ensuring operational efficiency, tenant satisfaction, and compliance with financial and regulatory standards. This role requires strong leadership, communication, and property management skills, along with a deep understanding of the real estate market and property operations.

The Regional Manager works closely with the Asset Manager to establish and achieve property goals. They also collaborate with Community Directors to implement strategies and ensure objectives are met. Open, honest, and transparent communication is a key value at CSC, making this an ideal environment for professionals who share these principles.

As a representative of CSC, the Regional Manager fosters relationships with industry peers and projects a professional image to tenants, contractors, and partners. Our fast-paced environment encourages teamwork and collaboration across all levels of the organization.

Requirements

• 6 years experience managing apartment properties, preferably multi-site or regional
• 4+ years managing property teams (maintenance + support staff)
• Prior experience in Class B & C property management
• Evidence of leadership qualities within the region, the company and/or the industry
• Proficient knowledge of Microsoft Office Suite, Email, Dropbox, Google Drive, and Entrata
• Proficient knowledge in basic accounting, reading financial statements, and managing budgets

Nice To Haves

• B.S. in Business, Real Estate, or equivalent, preferred

Responsibilities

• Collaborate with Asset Manager in the creation of operational budgets, ensure each Community Director has access to and understands their budget
• Manage their Community Directors to perform in line with the established budget guidelines throughout the year
• Ensure that on site teams are collecting rent in a timely manner. If rent is not collected the Regional Manager is to assist in ensuring the eviction process is handled swiftly and correctly.
• Work with Asset Manager to review and approve bids from vendors
• Hire, train, motivate, and supervise Community Directors, assisting with hourly employees as needed.
• Conduct onboarding, performance reviews, and timesheet approvals.
• Provide ongoing training in leasing, workplace safety, and other relevant topics.
• Foster a collaborative working environment by hosting regular meetings with property managers.
• Recognize when employees are not performing well and administer necessary disciplinary action/ warning notices
• Ensure compliance with company policies, Fair Housing regulations, ADA, Fair Credit Reporting Act, and all other applicable laws.
• Stay informed on regional leasing laws and serve as a resource for employees.
• Stay up to date with the TAA Redbook and any changes relating to the TAA application, lease and related lease forms
• Attend scheduled meetings with Asset Manager and host meetings with Regional Team
• Collect and review records on all aspects of management activity on a daily, weekly and/or monthly basis from all Community Directors. Use this information to create plans of action and ensure operations are running smoothly.
• Communicate all challenges affecting regional properties of the Asset Manager in a timely manner
• Review rents with Community Manager and approve concessions when necessary
• Ensure all required permits by city, county and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.
• Ensure all onsite files are being processed properly and kept organized by Community Directors.
• Alleviate resident concerns that are escalated from the Community Directors
• Physically walk and inspect property when on site. Audit maintenance by walking random vacant units to ensure maintenance needs are being addressed correctly and in a timely manner.
• Inspect the Maintenance Shop monthly to ensure compliance with CSC policy
• Follow up on property incidents, ensuring proper documentation and resolutions for all partied involved.
• Conduct monthly safety meetings with community directors so they can pass the information along to their teams.
• Oversee and delegate monthly market surveys and competitive analysis.
• Stay informed on industry trends through trade publications and professional organizations.
• Collaborate with Community Directors to develop and execute quarterly marketing plans.
• Monitor weekly leasing goals and performance.
• Review and approve commission forms.
• Perform a variety of position related tasks as requested by the Asset Manager or CSC leadership team

Benefits

• On-going training and development in topics relevant to the Property Management industry
• PTO, including vacation, sick, and personal time off, as well as paid holidays
• Performance Bonus Programs
• 401K & 401K Employer Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Life insurance
• Parental leave
• Comprehensive benefits package including Medical, Dental & Vision plan options
• Paid time off, including vacation, sick and personal time off, as well as paid holidays
• Performance Bonus Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees