Regional Manager

RPM Living • Los Angeles, CA

6h • Hybrid

About The Position

The Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

Requirements

• Bachelor's degree from a four-year college or university (Experience may substitute for education).
• Four years in multifamily property management, with at least two years in a Community Manager role.
• 3rd party management experience.
• Knowledge of multifamily property management operations, respective markets, and industry trends.
• Knowledge of budgeting, financial reporting, and variance analysis.
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
• Skilled in Microsoft Office Suite and Property Management Software such as Yardi.
• Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar.
• Ability to effectively communicate verbally and in writing.
• Ability to develop solutions and resolve challenges proactively.
• Ability to lead, mentor, and develop on-site teams.
• Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency.
• Ability to maintain positive client relationships.
• Ability to think strategically and implement business plans that align with financial goals and client expectations.

Responsibilities

• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.
• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.
• Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
• Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed.
• Perform site visits weekly, engage with team members, and schedule and host regular client calls.
• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.
• Approve expense requests and manage expense reporting to align with budget expectations.
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.
• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.
• Oversee resident and vendor-related communications, ensuring timely resolution of issues.
• Monitor property marketing efforts, including reviewing property websites and advertising.

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees