Regional Manager

Caliber Collision • Pensacola, FL

51d

About The Position

Service Center CSCS FL Regional Operations Leader — Pensacola, Florida Lead. Grow. Influence. Build market impact. Are you a proven operational leader ready to elevate performance, inspire teams, and drive regional growth in a dynamic, customer-focused environment? We are seeking a Regional Operations Leader to oversee production and administrative operations across multiple centers in the Pensacola, FL region — delivering world-class service, strong financial performance, and scalable growth. This is an opportunity to step into a high-visibility leadership role where you will shape strategy, develop leaders, strengthen client partnerships, and directly influence market expansion. What You’ll Do As a Regional Operations Leader, you will: Provide direction, coaching, and performance accountability for General Managers Establish operational excellence by ensuring standards, processes, and best practices are consistently executed Analyze performance trends using scorecards and data insights to drive continuous improvement Develop and execute action plans that enhance productivity, quality, and customer experience Build and maintain strong dealership, client, and community relationships Identify acquisition and expansion opportunities to support regional growth Lead integration and operational readiness for newly acquired locations Partner with Talent Acquisition to build strong pipelines and attract top industry talent Proactively mitigate risk and resolve operational or customer concerns What Makes You Successful ✔ Prior General Manager or multi-site leadership experience ✔ Strong operational, financial, and analytical mindset ✔ Proven ability to coach leaders and build high-performing teams ✔ Exceptional communication and relationship-building skills ✔ Self-starter who thrives in a fast-paced, growth-oriented environment ✔ Customer-first mentality with a passion for service excellence Why Pensacola, Florida? This role combines meaningful career growth with an outstanding quality of life: Beautiful Gulf Coast beaches — white sand, emerald water, year-round outdoor lifestyle Warm climate with abundant sunshine and recreation opportunities Affordable coastal living compared to many Florida metros Vibrant dining & culture with historic downtown charm and waterfront experiences Convenient regional airport access and proximity to major Southeast markets Boating, fishing, and outdoor adventure just minutes from work Pensacola offers the rare combination of career opportunity + coastal lifestyle. REQUIREMENTS: 5+ Years of technical experience in collision repair or estimating Previous leadership experience required Must have a valid driver’s license and be eligible for coverage under our company insurance policy Caliber is an Equal Opportunity Employer Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [email protected].

Requirements

• 5+ Years of technical experience in collision repair or estimating
• Previous leadership experience required
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy
• Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

• Prior General Manager or multi-site leadership experience
• Strong operational, financial, and analytical mindset
• Proven ability to coach leaders and build high-performing teams
• Exceptional communication and relationship-building skills
• Self-starter who thrives in a fast-paced, growth-oriented environment
• Customer-first mentality with a passion for service excellence

Responsibilities

• Provide direction, coaching, and performance accountability for General Managers
• Establish operational excellence by ensuring standards, processes, and best practices are consistently executed
• Analyze performance trends using scorecards and data insights to drive continuous improvement
• Develop and execute action plans that enhance productivity, quality, and customer experience
• Build and maintain strong dealership, client, and community relationships
• Identify acquisition and expansion opportunities to support regional growth
• Lead integration and operational readiness for newly acquired locations
• Partner with Talent Acquisition to build strong pipelines and attract top industry talent
• Proactively mitigate risk and resolve operational or customer concerns

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed