Regional Manager

Concerto Renal Services•Livonia, MI

1d•Onsite

About The Position

Concerto Renal Services is an industry leader in nursing home dialysis, rapidly expanding with a mission to reimagine dialysis care, one community at a time. Their model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model. This Regional Manager role is essential, overseeing multiple locations and all direct reports (Charge Nurses, Dialysis Technicians, and Dialysis Assistants) in the subacute dialysis setting. The position reports to the Regional Vice President and is accountable for customer service, staffing, operations within budgetary constraints, regulatory compliance, and adherence to CRS policies and procedures, in accordance with Concerto’s policies, procedures, training, and state and federal regulations.

Requirements

Travel Required
Registered Nurse or Healthcare related background required
Understanding of CMS regulations
Basic Use Microsoft Office including PowerPoint, Word, Excel, and Outlook
Unencumbered driver’s license
CPR certification
Must be able to do light lifting of at least 20 lbs.
Requires mental, visual, and auditory attention to patients, customers, and staff.
Work environment is characteristic of a health care facility with air temperature control and moderate noise levels.
May be exposed to infectious and contagious disease/materials.
Requires travel between facilities.

Nice To Haves

Previous Management experience preferred

Responsibilities

Accountability for cost efficient operations in facilities/programs
Provides input into the development of staffing and supply budgets including the monitoring, assessment, and adjustment due to census fluctuations
Track compliance with financial goal related to hours and cost per treatment
Assures timely and accurate billing procedures
Identifies opportunities and develops plan for revenue enhancement and growth of services
Interviewing, hiring and retention of appropriate staff to maintain proper staffing ratios
Responsible for coaching, training and overseeing performance of direct report staff
Provide continuing education opportunities as needs identified
Conducts regular staff meetings to share information and concerns
Maintain effective communication process with COO
Maintain effective communication with all CRS employees including departments heads and support staff
Promotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements and CRS professional standards of care
Assurance of quality patient outcomes and professional standards of care
Provides for periodic chart audit and data collection for analysis of quality indicators
Track and trend data to determine need for policy change and/or facility practice
Prepares monthly QAPI data and summary and presents at monthly Corporate QAPI to Medical Director and ensures implementation of action plans
Prepares weekly report of unit activities and reports at Management Meeting
Conducts monthly documentation audits
Conducts monthly facility audits
Follows up on Adverse Occurrence reports and conducts Root Cause Analysis as needed
Ongoing maintenance and development of policies and procedures that reflect practice and assure safety and regulatory compliance
Reports and follows up on equipment repairs
Ensure timely and appropriate action to state survey recommendations
Provides for and maintains patient, staff, and facility confidentiality
Serves as a patient advocate
Supports and participates in customer relations and marketing efforts
Facilitates collaborative working relationships
Promotes positive customer service strategies with staff
Provides excellent customer service as it applies to all external and internal customers including patients, families, nursing home staff, CRS staff and physicians
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner