Regional Manager

Andy Frain Services • Aurora, IL

7h

About The Position

Responsible for oversight of multi-site retail security operations within the
Chicago-based regional grouping. Provides leadership, guidance, operational
oversight and accountability for security personnel within the assigned regional
accounts.  Manage Area Managers in the assigned Region.  Interacts with customer
continuously to ensure customer satisfaction in daily operations and will
resolve issues.  Visits client sites to ensure adequate Supervisory and Officer
staffing and compliance with all client requirements.  Assesses skills of
Managers, formulate training needed and develop career path. Provides training
programs that will provide qualified personnel.

Requirements

• Bachelor’s degree required, CPP certification preferable.
• Minimum five (5) years of progressive management experience required including oversight of multi-site operations and direct-report management staff.
• Prior Military leadership or Law Enforcement supervisory experience strongly preferred.
• Demonstrated knowledge of planning, security operations management, workplace health and safety issues, and training.
• Evidence of ability to work autonomously using sound judgment reflecting strong customer orientation.
• Strong work ethic and ability to make sound decisions with integrity.
• Strong oral and written communications skills.
• Strong computer skills required.
• Superior planning, organization and leadership/supervisory skills.
• Strong customer and quality orientation.
• Prior training experience preferred.
• Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously

Responsibilities

• Provides operational guidance to the assigned Region for all operational issues, customer satisfaction, process auditing and company business objectives. Full P & L responsibility.
• Audits assigned client sites to ensure compliance with post orders, common best practices, and Andy Frain Services policies, and procedures. Meet with site management to determine status of Key Performance Indicators (KPI’s).
• Assists Area Managers in investigations of customer complaints, Officer misconduct, performance issues and violations of customer or company standing orders or policy. Ensures timely notification to Director of Operations.
• Works closely with the Director of Operations to assure the efficient, effective and compliant operation of assigned Accounts within the Regional Area responsibility.
• Proactively identifies risks to customer employees and company assets (buildings, equipment, etc.). Plays a central role in ensuring a safe, healthy and secure workplace.  Partners with customer to provide solutions incorporating security best practices.
• Conduct new site physical security surveys to determine the needs and recommend appropriate security measures and staffing.
• Will be responsible for selection, orientation and professional development of Area Managers and other personnel. Guides staff in strengthening competencies and meeting client needs.
• Will be an effective member of and/or lead project teams.
• Acts as readily available resource to customer Security Staff and Area Managers in the regional area.
• Meets regularly with customers to proactively address security, emergency and safety matters.
• Carries out all responsibilities in an honest, ethical and professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager