Regional Manager, Scheduling

InnovAge•Sacramento, CA

42d•Remote

About The Position

This is a fully remote position. However, because the Regional Manager role is closely aligned with our West Coast operations, we are seeking candidates who reside in the Pacific Time Zone. Candidates located in the Mountain Time Zone may also be considered, provided they can align their working hours with Pacific Time as needed. The Regional Manager, Scheduling oversees a region (estimated 4 centers across 2 states) supporting the operations of the scheduling department ensuring meeting regulatory timelines of services and consistency of best practice and processes across the team. Work-from-Home role with up to 50% planned travel to the facilities, including out of state overnight stays for training and staff meetings. Reports to Director of Scheduling for all centers and manages the Scheduling Managers and ultimate oversight of the enterprise scheduling coordinators. InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled.

Requirements

8+ yrs in healthcare related scheduling.
5+ yrs as a manager, supervisor and/or team lead for a healthcare related administrative area(s).
Position history to indicate increasing levels of responsibility over time.
Overseeing and functioning with an EMR including logistics of scheduling, point of care documentation, tracking completion of visits, and regulatory compliance check points.
High School diploma

Nice To Haves

Associates of Applied Science or related
3+ yrs supervising staff
Previous PACE program experience
Proficient in medical terminology

Responsibilities

Oversees the development staffing calendars and assure staffing needs are adequate to sustain high participant satisfaction. Implement alternative staffing patterns as needs arise, taking into consideration department budgetary constraints and performance requirements and restrictions.
Enhances workflows across all centers when applicable.
Monitors adherence to policies and established procedures.
Supervises the scheduling of active orders.
Ensures the timeliness of appointment scheduling.
Ensures the timeliness of post-appointment reconciliation.
Participates within the interdisciplinary teams to supervise the Scheduling functions for planning, coordination, and monitoring of the care of InnovAge PACE program participants.
Supports Scheduling Coordinators with escalation of orders to other members of the Interdisciplinary team.
Partners with Center Triads to ensure alignment with Center direction.
Tracks common issues and provide training to staff to prevent the issue from reoccurring.
Trains and delegate appropriate training responsibilities for new and current staff. Schedule and facilitate cross-training of team members when appropriate.
Interviews and makes hiring recommendations to maintain adequate staffing.
Completes new team member orientation and training within areas of responsibility.
Conducts timely training assessments. Develops and/or update training modules. Keeps accurate records of personnel training schedules as well as training checklists.
Ensures all education is completed via Relias.
Identifies focus areas for competency assessments and provide training opportunities addressing areas highlighted by these assessments.
Effectively supervises and manages direct reports and provides, by example and leadership, motivation, and direction to employees of the organization.
Monitors and productivity of all Scheduling Coordinators, providing support and correction for under-producing staff.
Fulfills supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives. Ensures employees complete required education.
Helps set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained, as demonstrated by employee engagement survey results.
Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.