Regional Manager, Retail - Dallas

Equinox•Dallas, TX

About The Position

The Regional Manager, Retail is fiscally responsible for the oversight and execution of monthly sales plan achievement, bi-yearly inventory results, and overall brand standards and operational efficiencies across all Shop locations within their designated territory. In partnership with General Managers and Assistant General Managers of their assigned clubs, they are responsible for staffing positions and training all Shop Managers-on-Duty and Style Advisors to operate according to brand standards. This role directs and motivates the retail sales team to ensure the highest level of customer service to every Equinox member and guest. The Regional Manager, Retail reports directly to the Senior Regional Club Director, supporting club leadership with overall brand and club culture cohesion for Retail, and a seamless member experience across all locations within the Market. They are also supported by a national Retail Field Leadership team and a Retail Corporate team, from whom they take direction on Retail-specific policies and procedures, financial goals and planning, and merchandise selection and allocation — ensuring maximum productivity and compliance with all company standards across their territory. Reporting Structure & Key Partnerships Reports directly to the Senior Regional Club Director to align retail operations with broader club culture, brand standards, and the overall member experience Supported by a national Retail Field Leadership team for field-level guidance, best practice sharing, and field communications Supported by the Retail Corporate team for Retail-specific policies and procedures, financial planning and goal-setting, merchandise selection, and inventory allocation Partners closely with club-level General Managers, Assistant General Managers, and club leadership teams to ensure retail is integrated seamlessly into the overall club environment

Requirements

Combination of education and/or experience sufficient to successfully perform the essential functions of the role
Multi-unit or multi-store management experience preferred
Proven leadership ability and comfort taking direction from multiple stakeholders
Experience in a customer service business; retail experience strongly preferred
Excellent verbal and written communication skills
Basic computer skills and retail math knowledge
Hardworking and diligent, with a high degree of personal integrity and honesty
Strong time management, organizational, problem-solving, and communication skills
Ability to embrace and apply new techniques and ideas
Availability to work a varied schedule based on the needs of a unique retail environment
Physical requirements: ability to lift, carry, and move a minimum of 40 lbs, including fixtures and product
Ability to actively supervise a retail sales floor
Ability and willingness to travel to all Shop locations within the territory
Must have a legal right to work in the United States.

Responsibilities

Serves as point-person for coaching, training, and developing all levels of Shop staff within their Market, including Shop Managers-on-Duty (MODs) and Style Advisors
Identifies top training talent on the existing team and partners with them to onboard and develop each new employee
Recruits and maintains a staff that reflects the needs of the business and the character of each club community
Assists club management team with hiring, coaching, and development of Shop staff
Creates and maintains a succession plan within the territory
Acts as partner to club management and People & Culture on all employee relations and accountability interactions
Achieves assigned monthly sales goals across all Shop locations within the territory
Coaches and develops Shop MODs and Style Advisors in selling tactics, tools, and key business metrics
Ensures an unparalleled customer experience for all Equinox members and guests
Acts in the best interest of the member when resolving any issues related to The Shop
Maintains current knowledge of all club and Shop services, programs, and products
Understands the member profile and demographic of each club in the territory
Personally engages in club communities and helps Shop teams do the same
Engages Shop teams in a manner that is respectful, professional, inspirational, and motivating
Maintains a regular communication cadence with the Senior Regional Club Director to ensure retail operations align with club-level priorities and brand direction
Provides global feedback and offers possible solutions to the Retail Corporate team, Retail Field Leadership, and club business partners
Contributes a clear point of view during company calls, team meetings, and leadership presentations
Keeps all relevant parties informed of Corporate communications through timely emails and verbal discussion
Shares vision and direction with the Shop team in a way that earns enthusiasm and ensures follow-through
Understands and upholds all loss prevention and inventory management policies, and ensures total team adherence to these standards
Ensures personal and team comprehension of all communications and training materials, and timely, accurate completion of all assigned operational tasks
Assists with scheduling and shift coverage in partnership with the Senior Regional Club Director, club management, and the Retail Corporate team
Performs timely, comprehensive Shop Visit Audits — both formal and informal
Ensures that each Shop and its staff reflect company brand standards through proper execution of merchandising and marketing direction, housekeeping standards, and adherence to the Shop dress code
Enforces and maintains excellent organizational standards on sales floors, at cash wraps, and in stockrooms
Ensures Shops within the territory are visually compelling by adhering to standards set by the Retail Corporate team and in partnership with the Senior Regional Club Director, club business partners and Retail Field Leadership team
Seeks creative solutions to operational and business challenges
Adapts management style as appropriate based on audience and context
Manages time efficiently across the territory, implementing best practices for visit planning and prioritization
Builds effective relationships and partnerships with fellow employees, colleagues, supervisors, and club leadership
Maintains working knowledge of happenings and general standards across the club environment to encourage camaraderie and a unified team spirit
Complies with and enforces all company policies and procedures; embraces and champions company initiatives
Communicates clearly and effectively at all levels, with tact and diplomacy
Remains receptive to feedback and demonstrates the ability to adapt accordingly

Benefits

We offer competitive salary, benefits, and industry leading commission opportunities for club employees
Complimentary Club membership
Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

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