Regional Manager, Retail Operations

Rawlings Sporting Goods Company Inc•Chandler, AZ

About The Position

The Regional Manager is multi-unit leader who drives the Rawlings brand initiatives and goals within the brand store and D-Bat locations. This person will be the first point of contact and have oversight of locations within their assigned region offering day-to-day operational and strategic sales support regarding sporting goods sales. Core responsibilities include offering day-to-day operational and strategic support to all locations, including POP merchandising, driving sales, achieving financial targets, and identifying opportunities to grow the business.

Requirements

Five years of sales-related management experience and multi-unit retail management preferred
Three years retail supervisory experience
High School diploma, Bachelor’s degree preferred
Proven excellent customer service skills and interpersonal / communication skills.
Strong problem-solving ability and analytical skills
Proven ability to mentor and train others across multiple geographic locations.
Proficient with Microsoft Office and Excel
Strong organizational and time-management skills
Available and willing to work a flexible schedule, including weekends and holidays.

Responsibilities

Responsible for driving sales and achieving growth targets for all Direct-to-Consumer brick & mortar channels within assigned region.
Provides guidance, via phone and in-person, for the day-to-day operations of regional retail locations are efficient and productive.
Frequently visits regional retail locations to build strong relationships and ensure that store performance level is maintained.
Coaches and mentors Brand Store teams and D-BAT Pro Shop Leaders to meet store’s performance standards.
Schedules and hosts regional calls to set direction and promote collaboration across stores.
Communicates sales goals and meets with team regularly to assure metrics are being met.
Ensures that standards for merchandising are in compliance with Rawlings training. Ensures all Rawlings guidelines are followed – Square pins, promotions and discounting, product launches, merchandising standards, etc.
Works with local management as needed to ensure customer satisfaction is met, including interface with end consumers if needed.
Identifies opportunities for improvement in the stores; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
Identifies local market conditions to ensure the product assortment is tailored to the consumer for each store.
Communicates location assortment needs to Rawlings’ internal planning team.
Holds product training seminars to ensure all teams are up to date on product feature/benefits.
In partnership with D-BAT management, ensures that pro shop staff complete the Librix product training.
Leads annual physical inventory, manages monthly cycle counts and transfers when warranted.
In partnership with D-BAT senior leadership/D-BAT ownership, conducts performance evaluation of local team to identify any performance issues.
Work collaboratively with leadership to develop marketing programs and promotions to increase sales and/or introduce new products and services.
Identifies prospective opportunities in conjunction with MHL/sales rep, to drive organizational traffic through D-BAT
Implement initiatives to expand consumer engagement and touchpoints across assigned region.
Works in conjunction with local ownership and leadership teams to identify and address any employee performance or business protocol issues.
Performance management of exempt Brand Store Managers in assigned region.
Performs other duties as assigned.