Regional Manager, Patient Access Coordination

PT Solutions Physical Therapy

About The Position

The Regional Manager, Patient Access Coordination oversees region-level access operations across a defined geographic region. This leader ensures consistent execution of patient access workflows, timely referral coordination, and a best-in-class patient experience. Supporting the Director, Patient Access Coordination, this role drives operational performance, coaching, and standardization across all clinics within the assigned region.

Requirements

Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience).
5+ years of experience in patient access, care coordination, or outpatient healthcare operations.
Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows.
Proven ability to coach teams, manage performance, and implement standardized processes.
Excellent interpersonal, communication, and problem-solving skills.

Nice To Haves

2+ years of supervisory experience preferred, ideally in multi-site or geographically distributed settings.
Experience with Epic or similar EHR platforms strongly preferred.

Responsibilities

Lead, coach, and develop district-level access leaders across the assigned region.
Conduct regular check-ins, performance evaluations, and skill development plans.
Cascade division-level goals and ensure alignment with organizational KPIs.
Foster a culture of accountability, collaboration, and patient-first service.
Oversee day-to-day referral coordination, follow-up scheduling, patient preparation, and front-end RCM readiness tasks across all clinics in the region.
Ensure consistent execution of standardized workflows, scripts, scheduling protocols, and documentation requirements.
Monitor regional compliance with benefit verification, authorization, and scheduling prerequisites to support smooth therapy initiation.
Identify operational gaps and partner with district and clinic leaders to resolve them.
Ensure all Patient Access Coordinators deliver a warm, accurate, and proactive patient experience.
Review patient complaints, delays, and feedback to drive improvements and close service gaps.
Partner with clinic operations to remove obstacles impacting patient readiness or timely scheduling.
Track and report regional KPIs including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness.
Utilize data to identify trends, workflow issues, and opportunities to increase throughput and minimize delays.
Recommend and implement best practices originating from enterprise, division, or regional pilots.
Ensure regulatory and payer compliance is consistently met across the region.
Partner with clinic managers, district managers, regional clinical operations, and centralized access teams to ensure seamless coordination of patient access activities.
Serve as the primary operational link between regional operations and the Director.
Participate in workgroups, pilots, and change initiatives to scale improvements across the practice.
Deliver training, onboarding, and ongoing competency development for Patient Access Coordinators.
Reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication excellence.
Identify skill gaps and collaborate with enterprise training teams when needed.
Support regional workforce planning, staffing models, and scheduling coverage for access roles.
Provide regular status updates, performance summaries, and improvement plans to the Director.
Lead local change management as new tools, processes, and technologies are deployed.