Regional Manager, Patient Access Coordination

PT Solutions Physical Therapy

8d

About The Position

Supporting the Indiana Market The Regional Manager, Patient Access Coordination oversees region-level access operations across a defined geographic region. This leader ensures consistent execution of patient access workflows, timely referral coordination, and a best-in-class patient experience. Supporting the Director, Patient Access Coordination, this role drives operational performance, coaching, and standardization across all clinics within the assigned region.

Requirements

• Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience).
• 5+ years of experience in patient access, care coordination, or outpatient healthcare operations.
• 2+ years of supervisory experience preferred, ideally in multi-site or geographically distributed settings.
• Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows.
• Proven ability to coach teams, manage performance, and implement standardized processes.
• Excellent interpersonal, communication, and problem-solving skills.

Nice To Haves

• Experience with Epic or similar EHR platforms strongly preferred.

Responsibilities

• Lead, coach, and develop district-level access leaders across the assigned region.
• Conduct regular check-ins, performance evaluations, and skill development plans.
• Cascade division-level goals and ensure alignment with organizational KPIs.
• Foster a culture of accountability, collaboration, and patient-first service.
• Oversee day-to-day referral coordination, follow-up scheduling, patient preparation, and front-end RCM readiness tasks across all clinics in the region.
• Ensure consistent execution of standardized workflows, scripts, scheduling protocols, and documentation requirements.
• Monitor regional compliance with benefit verification, authorization, and scheduling prerequisites to support smooth therapy initiation.
• Identify operational gaps and partner with district and clinic leaders to resolve them.
• Ensure all Patient Access Coordinators deliver a warm, accurate, and proactive patient experience.
• Review patient complaints, delays, and feedback to drive improvements and close service gaps.
• Partner with clinic operations to remove obstacles impacting patient readiness or timely scheduling.
• Track and report regional KPIs including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness.
• Utilize data to identify trends, workflow issues, and opportunities to increase throughput and minimize delays.
• Recommend and implement best practices originating from enterprise, division, or regional pilots.
• Ensure regulatory and payer compliance is consistently met across the region.
• Partner with clinic managers, district managers, regional clinical operations, and centralized access teams to ensure seamless coordination of patient access activities.
• Serve as the primary operational link between regional operations and the Director.
• Participate in workgroups, pilots, and change initiatives to scale improvements across the practice.
• Deliver training, onboarding, and ongoing competency development for Patient Access Coordinators.
• Reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication excellence.
• Identify skill gaps and collaborate with enterprise training teams when needed.
• Support regional workforce planning, staffing models, and scheduling coverage for access roles.
• Provide regular status updates, performance summaries, and improvement plans to the Director.
• Lead local change management as new tools, processes, and technologies are deployed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees