Regional Manager Of Field Operations

BrightSpring Health Services•Lyndon, KY

26d

About The Position

The Regional Manager of Field Operations works closely with the VP of Field Operations and Strategic Initiatives and leadership to deploy and implement strategic clinical systems, ensure the branches are operationally efficient, and ensure patients are provided with the highest level of customer service. The position works with regional leadership to ensure his/her region(s) are meeting company expectations for organizational business metrics and following company operational practices and procedures.

Requirements

Bachelor's Degree preferred
Three or more years of experience in Healthcare related field
Homecare Homebase experience preferred
Ability to work some nights/weekends and provides night/weekend on call as needed
Knowledge of Hospice and Home Health rules, regulations, and CoPs preferred
Ability to work with confidential information
Excellent analytical and problem-solving skills
Ability to work independently or as member of a team
Strong communication, interpersonal, and leadership skills
Detail- and deadline-oriented with the ability to prioritize and multi-task
Able to follow written processes
Flexible and responsive to changing business needs
Fluent competence in computer/smart phone navigation
Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

Nice To Haves

Project Management certification a plus but not required

Responsibilities

Oversees field operations
Supports system implementation for acquisitions and branch growth strategies
First line of HCHB and Field Operations support for the branches in his/her region(s) and/or branches supported during an implementation
Partners with operational leadership to ensure core business metrics are sustained for assigned region(s). Alerts VP of Field Operations and Strategic Initiatives to critical situations within the branches
Delivers training sessions with client end-users/superusers, including WebEx training sessions, super user training, onsite training
Assists VP of Field Operations and Strategic Initiatives in process creation and documentation of processes and disseminates information to the branches
Ensures compliance with rules, regulations, and policies within all local, state, and federal governing agencies as well as company policies and procedures
Provides daily, weekly, monthly, quarterly, and annual reports as requested
Manages special projects as requested
Other duties as assigned