Regional Manager - North

AIR ACADEMY•Colorado Springs, CO

About The Position

If you’re a strategic operations leader passionate about developing talent and driving meaningful results, the Regional Manager position offers a lasting impact. This role provides the opportunity to join a locally rooted, award‑winning credit union known for its commitment to service, growth, and innovation. In this role, you’ll provide leadership and operational oversight for five of our northernmost branches, supporting teams and members across the Air Force Academy, Monument, Castle Rock, Parker, and Highlands Ranch communities. Recognized as a Gazette Best Workplace since 2017, we’re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With over 44,000 members and $815 million in assets, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.

Requirements

Minimum 5-7 years of operational leadership experience within a financial institution or service-intensive environment.
Associate or bachelor’s degree in business or related field preferred.
Valid Driver’s License and reliable transportation required.
Excellent written and verbal communication skills, with the ability to influence at all levels of the organization.
Ability to execute organizational strategy through operational excellence, process improvement, and change management.

Responsibilities

Lead and direct day-to-day operations across an assigned region of branches, ensuring efficiency, service consistency, and operational alignment with AACU’s strategic goals.
Drive a culture of accountability, continuous improvement, and member-first service across all operational staff.
Ensure all branch teams meet or exceed performance metrics to include branch efficiency and service, cross-sell and member engagement goals.
Lead internal and external audit readiness efforts; respond to findings and implement process corrections to maintain regulatory compliance.
Lead the onboarding and ramp‑up of new Branch Managers, ensuring they are fully trained on operational expectations, leadership standards, compliance requirements, and the Sales Experience Model.
Act as a strategic partner to Lending, Marketing, Compliance, Contact Center, Digital Services, and eCommerce to support product rollouts, promotions, and service delivery alignment.