Regional Manager, Customer Success - SLED

Okta•Washington, DC

2d•$199,000 - $249,000•Hybrid

About The Position

As the Regional Manager, Public Sector Customer Success, you will lead and scale Okta’s SLED (State, Local, and Education) team during a pivotal era of digital transformation. We are seeking a proactive, visionary leader who thrives in a fast-paced environment and is passionate about building bridges between technology and public service. You will be responsible for a portfolio of large enterprise accounts, developing strategies that don’t just drive retention and expansion, but ensure our public sector partners achieve secure, seamless identity for their constituents.

Requirements

Proven Leadership: 5+ years of experience in a leadership or management capacity , with a demonstrated track record of developing high-performing teams across diverse regions in a SaaS company.
Public Sector Domain Expertise: 10+ years of experience in Customer Success or Account Management specifically within the Public Sector.
Security & Compliance Fluency: A deep understanding of the government’s identity-centric security requirements. Familiarity with frameworks such as CJIS, HIPAA, as well as State-level "StateRAMP" requirements, is highly preferred.
Strategic Alignment: Ability to think strategically about account management and align initiatives with broader business objectives and customer retention goals.
Executive Presence: Exceptional interpersonal skills with the ability to build trust and influence stakeholders at all levels, including government executive leadership.
Analytical Rigor: Strong analytical skills to assess customer health data and feedback, translating those metrics into actionable insights for the team.
Operational Agility: The ability to thrive in a cross-functional environment, managing multiple priorities while collaborating with Sales, Product, and Support teams.
Customer Advocacy: A relentless passion for delivering exceptional service and ensuring customers realize the full value of their investment.

Responsibilities

Team Leadership & Mentorship: Lead and manage a team of Customer Success Managers, providing consistent guidance, mentorship, and performance feedback to build a high-performing unit. You will be responsible for fostering a collaborative, customer-focused culture that aligns with Okta’s core values.
SLED Strategic Execution: Help define and execute a strategy tailored to the unique needs of the Public Sector, focusing on long-term customer retention, satisfaction, and revenue growth. This includes equipping your team with specialized playbooks for onboarding and adoption that account for government-specific timelines.
Value Realization: Deploy specific strategies focused on identifying customer value and accelerating the realization of that value, ensuring SLED organizations achieve their mission-critical goals with Okta.
Cross-Functional Advocacy: Collaborate closely with Sales, Product, Customer Support, and Marketing to ensure a seamless journey for the customer. You will act as a bridge, ensuring that unique government security requirements and product feedback are communicated back to our internal teams.
Revenue & Growth Strategy: Partner with the Sales team to identify upselling and cross-selling opportunities, maximizing customer lifetime value while navigating the complexities of public sector procurement and budget cycles.
Data-Driven Optimization: Utilize customer feedback and data analytics to identify trends, challenges, and opportunities within the SLED territory. Leverage these insights to inform strategic decisions and continuously enhance the overall customer experience.