Regional Maintenance Director

ResProp Management•Fort Worth, TX

63d

About The Position

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry. There has never been a better time to join ResProp as we accelerate our growth. Our ideal candidate is at the top of their game as a Regional Maintenance Supervisor, looking to expand their scope and influence to the next level. Must be adept at using data and information to assess trends in their business (to complement onsite visits and face-face communication) and take immediate action. Experience in multi-family real estate, process development, standard work generation, and effective implementation. Must have a desire to work in a fast-paced, growing organization that seeks to revolutionize the property management industry through technology, people and process. The Regional Maintenance Director (RMD) is a key teammate in the ongoing growth and day to day operations of ResProp in service to our mission and vision: Evaluating and monitoring the performance of properties and overall portfolio. Working directly with the Regional Manager and VP of Operations to train, implement and monitor ResProp policies and performance for the facilities maintenance and renovation activities in their assigned portfolio of properties; working directly with the Regional Managers (RM) to ensure all company policies and procedures are enforced. Building Leadership at the properties and within themselves. Developing others to advance personally and professionally. Training, coaching and providing guidance to the Regional Managers, Property Managers, Maintenance Supervisors and maintenance teammates to make sure performance goals are met and standards are upheld. Supporting new business efforts. Will require some travel to other markets in Texas on occasion.

Requirements

5-7 years of work experience at the maintenance supervisor level or above.
Excellent communication skills both verbal and written
Experience training staff
Good organizational, time management, and prioritizing skills.
Accuracy and attention to detail while working at a fast pace and under tight deadlines.
Strong attention to detail with unwavering integrity
Desire to thrive and be successful in a fast-paced, deadline-driven, high-growth, entrepreneurial environment

Nice To Haves

Knowledge of Resman, Coupa, and Yardi is a plus

Responsibilities

Communicates and coordinates on a frequent and routine basis (at least weekly) with the Regional Managers, VP of operations, and Learning and Experience Manager for properties in their assigned portfolio
Leads up. When priorities shift within the team, pass situational awareness both up and down the chain. Provide the information to those needing it to make decisions and make sure there is clear understanding of the objectives or reasons why decisions are being made if unclear.
Maintain and keep information and records up to date in the ResProp systems such as Coupa, ResMan and Pro Track so that reports and information are up to date and accurate.
Works to establish a culture of Ownership, Leadership and accountability within their region at all levels
Establishes training programs, team meetings for Maintenance Supervisors to take place in their region. Responsible to set the tone and establish the esprit de corps in their portfolio
Assists Regional Manager/Property Manager with the hiring of Maintenance Supervisors as needed (focused interviewing, testing, bar raising, etc.) on stabilized properties. Assists with other positions on takeover properties as needed.
Trains, monitors, coaches and provides feedback on all Maintenance Supervisors per ResProp guidelines
Conducts Safety Training with maintenance staff at regular intervals. This includes a confirmation that each staff member is working in a safe environment and company safety policies are being followed
Assists Regional Managers and Property Managers in managing and monitoring the overall Curb Appeal, Turn Times, Average Work Order Times and Property Expenses. Make recommendations as needed to correct deficiencies on the sites
Walk vacant apartments as part of Quarterly Inspections or as often as necessary to ensure the ResProp's standards are being followed.
Makes recommendations for Operating and Maintenance Cost / Capital Expenditures / Refurbishment and Replacement. Collects bids and makes recommendations as needed
Conducts quarterly inspections unless needed more frequently to coach and train teammates. All life safety issues should be noted and addressed to mitigate future risk.
Coordinates other property inspections with Regional Manager to ensure conformance to other requirements such as lender inspections or inspections required by governing authorities.
Preservation of assets and capital improvements
Assists with capital budget preparation for portfolio
Manages and oversees capital budgets to include editing/adjustments for current and following year
Manages and oversees and advises regarding warranty transmittal process.
Manages and oversees select large CapEx projects and stabilized properties within assigned region
Coordinate and assist the project team with new acquisitions and renovation projects
Coordinates and works with Procurement to identify and ensure necessary business requirements are being met and purchasing programs are positively impacting property operations.
Attend calls during the quarter with Procurement team and provide feedback on purchasing and pricing programs as requested.
Maintains ongoing professional relationships with vendors
Ensures proper scope and competitive pricing and bids are received per ResProp prior to executing work
Ensures vendors are approved prior to purchasing, including all appropriate new vendor protocol in Coupa and ID Core
Coordinates the work order audit and prepares the written summary and recommendations.
Coordinates the unit interior audit and prepares the written summary and recommendations.
Coordinates the physical property audit and prepares the written summary and recommendations