Regional IT Support Lead (10289)

Conco Services LLC•La Porte, TX

10d•Onsite

About The Position

We’re looking for a Regional IT Support Lead to join our growing team, based on-site at our Gonzales, Louisiana office. In this role, you’ll be the go-to IT expert for regional support across our Louisiana, Florida, and Georgia locations. You’ll work directly with our field service teams and local office staff to deliver high-quality technical support and ensure the smooth operation of our systems, infrastructure, and cloud services. You’ll support an industrial services company that operates 24/7, meaning some off-hours or weekend support may be needed. You will participate in an on-call rotation schedule for off hours and weekends. This is a great opportunity for a hands-on IT professional with solid troubleshooting skills and experience supporting cloud platforms, who’s ready to step into a lead role without needing prior management experience.

Requirements

3+ years of IT support or help desk experience (Tier 1 or Tier 2 level)
Strong troubleshooting and communication skills
Experience with Microsoft 365, Windows, Azure AD, and Universal Print
Working knowledge of SharePoint administration
Familiarity with Conditional Access policies in Azure AD
Able to work independently and manage tasks across multiple locations
Willingness to be flexible with work hours in a 24/7 operational environment
Ability to use a keyboard, mouse, and various office equipment (such as printers, phones, and fax machines) to complete assigned duties.
Ability to sit for extended periods while working at a desk or computer.
Adequate vision (with or without correction) to read documents, emails, and work on a computer screen.
Sufficient hearing to engage in conversations and participate in phone calls and meetings.
Occasionally lift and carry files or office supplies up to 25 pounds.
Occasional walking, standing, and bending to perform tasks, access files, or attend meetings.
Ability to work in a typical office setting with moderate noise levels, varying temperatures, and exposure to computers.

Nice To Haves

NetSuite familiarity is a plus

Responsibilities

IT Support & Operations • Serve as the primary IT contact for offices in Louisiana, Florida, and Georgia
Troubleshoot and resolve Tier 1 & 2 support issues including hardware, software, and printing
Coordinate with centralized IT teams for escalations or larger initiatives
User Onboarding & Access Management • Set up and configure new user accounts in Active Directory and Azure AD
Deploy laptops, peripherals, and phones for new hires
Standardize and track onboarding processes
Asset Management & Inventory Oversight • Maintain accurate IT asset inventory and collaborate with corporate IT to proactively order new equipment and replenish stock to prevent downtime due to out-of-stock items
Track hardware lifecycle and ensure compliance with internal policies
Monitor and track local IT inventory across all regional offices to ensure adequate supply levels
Cloud Services & Systems Support • Support Azure Universal Print configuration and troubleshooting
Assist with Microsoft 365 applications and SharePoint management
Monitor and adjust Conditional Access policies in Azure AD as needed
Collaboration & Travel • Coordinate with the corporate IT team and contribute to regional projects
Perform occasional travel to regional offices for system support and upgrades