Career Opportunities: Regional IT Support Analyst (10063)
About The Position
Grow a Better Tomorrow with Nufarm. We know that growing is about more than just crops and cultivation. It's about sunshine and rain, early mornings and hard work. It can be frustratingly unpredictable but also wonderfully uplifting. More than anything, it's about people. Nufarm is the dependable partner behind thousands of agricultural success stories. Every day, growers around the world turn to our products and our people to help with the challenges of fighting disease, weeds and pests, and to increase crop yields. How can you grow with Nufarm? Are you passionate about delivering exceptional IT support and solving complex technical challenges? Nufarm Americas Inc., located in Alsip, IL, is seeking a Regional IT Support Analyst to join our dynamic team. The position supports end users in North America (NA) and acts as the key point of contact that will respond to system outages and escalations. Our support model includes receiving new requests via Teams chat, email, phone and website requests.
Requirements
- 5+ years of IT hardware/software support experience
- Strong communication, documentation, and follow-up skills
- Experience with ServiceNow
- Ability to manage multiple priorities and provide timely updates
- Office 365, Concur, Ariba, SuccessFactors
- IT hardware (laptops, desktops, printers, mobile devices)
- Operating systems and deployment tools (SCCM, Intune)
- Fortinet hardware exposure
Nice To Haves
- ServiceNow, Lansweeper, Bomgar
- Workstation imaging experience
- Familiarity with SCCM, Intune, and mobile device management
- Experience supporting geographically dispersed teams
- Flexibility to coordinate across time zones
Responsibilities
- Provide onsite and remote support for users across the NA region (USA, Canada, Mexico, Argentina & Brazil)
- Respond to system outages, escalations, and service requests via Teams, email, phone, and web
- Support workstation imaging, O365 applications, and phone provisioning
- Maintain boardroom technology and assist with IT hardware inventory
- Collaborate with vendors and third-party providers for equipment and infrastructure support
- Deliver VIP support and manage physical IT infrastructure changes
- Participate in service management meetings and regional IT planning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
