Regional IT Support Analyst - 901

Telecare • Alameda, CA

134d • $83,685 - $103,383

About The Position

The Regional IT Support Analyst will provide hardware, software, project, start-up, and solutioning support to end-users in designated Regional IT Support regions. The position is responsible for four key functions: Provides regional IT support to address project and operational demands, provides high-impact IT solutioning to identify and address short-term/high-value program needs, provides on-site IT troubleshooting and break/fix support for select (high priority) program issues, and provides IT support for regional start-up/move activities.

Requirements

• Minimum undergraduate degree in Computer Science, Management Information Systems (MIS), or a related technology field
• College, professional, or trade school credential that reflects the appropriate and desired academic background
• Minimum five (5) years' experience working as an IT Support Analyst
• Ability to troubleshoot multifaceted problems
• Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiatives
• Ability to maintain a calm demeanor, be well organized, take initiative, and work independently
• Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = >5 years WinOS and Microsoft product experience)
• Expert troubleshooting of OS, application, and network issues
• Ability to regularly and frequently travel within a geographically defined territory
• Ability to stay within all local or site specific client standard operating procedures and work policies
• Valid driver's license, proof of insurance, and motor vehicle record clearance
• Must be at least 18 years of age
• Willingness to use your personal vehicle to attend meetings, etc.

Responsibilities

• Provides regional IT support to address project and operational demands
• Provides high-impact IT solutioning to identify and address short-term/high-value program needs
• Provides on-site IT troubleshooting and break/fix support for select (high priority) program issues
• Provides IT support for regional start-up/move activities

Benefits

• Paid Time Off: For Full Time Employee it is 16.7 days in your first year
• Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift)
• Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship
• Online University Tuition Discount and Company Scholarships
• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees