Regional Internal Investigator - Southern California - Brea

Nordstrom•Brea, CA

1d•Hybrid

About The Position

The Regional Internal Investigator is an effective team collaborator, problem solver and is committed to providing exceptional customer service every day to the store teams they serve. This position is responsible for assisting with internal case identification, development, and resolution of high-quality internal theft cases supporting the Asset Protection store teams throughout their region. The Regional Internal Investigator will complete the full life cycle of internal cases and maintain excellent relationships with Regional Asset Protection Managers, Store Managers and Human Resource Teams. The Regional Internal Investigator will prioritize workload based on impact to Nordstrom’s ability to deliver on its commitments of brand, service and experience and fashion authority. Corporate Investigators work independently but succeed by working as a team. Nordstrom is a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation they are building on as they provide convenience and true connection for their customers. They empower their people to be innovative, creative and focused on providing the best service to their customers. Through it all, they remain committed to leaving the world better than they found it. They reward great work, promote from within and celebrate diversity. They strive to know their customers better, treat every interaction as an opportunity to make an impact, approach problems with curiosity, and are committed to delivering results by supporting and challenging one another. They treat each other with respect and kindness, creating a welcoming environment.

Requirements

5+ years Loss Prevention Experience or Equivalent, Law Enforcement or Military Experience
Strategic, operational, and interpersonal skills demonstrating broad expertise in Asset Protection, multi-unit management and internal theft resolution.
Wicklander/Zulawski Basic Interview Certification.
Previous exception reporting experience.
Proficiency in Microsoft Office suite of applications

Responsibilities

Agent training, internal case identification, development and resolution of high-quality internal theft cases supporting Asset Protection teams throughout their assigned region.
Certify AAPM, APM’s to conduct employee interviews.
Meet with investigators individually to review progress of priority investigations to determine next steps.
Approve investigations for presentation to Store Manager.
Assist in the interview preparation and case development for store-executed interviews.
Communicate with AP team on the progress of priority investigations.
Manage execution of high-risk internal theft investigations within the region.
Conduct weekly business review calls with assigned Regional Assets Protection Managers.
Develop custom reporting queries based on theft trends and/or potential exposure.
Review Queue and APIS Internal Incident Report to ensure investigations are opened based on solid evidence.
Hold monthly training calls, support all region internal investigations.
Strong understanding of core Asset Protection goals and competencies, and a demonstrated ability to apply them in support of business and pyramid priorities.
Plans, facilitates and/or executes multiple internal cases simultaneously balancing Nordstrom priorities and effect on shrink.
Stay current on industry practices and issues, assessing and communicating their potential impact on the business.
Achieve quality, efficiency, and integrity standards for investigations.
Review cases in APIS to close and approve.
Communicate effectively in a variety of settings and tailor messages to fit the audience. Exhibit a high level of proficiency and professionalism in your interview style.
Accept assignments that broaden capabilities by clarifying plans and objectives and ensuring timely delivery.
Utilize all available resources, data, investigative tools, and Asset Protection systems to investigate and mitigate internal theft in our stores.
Use good judgement in all situations; partner with supervisors on new ideas and solutions to improve theft detection and investigative techniques.
Travel to visit stores within the region up to 60%.