Regional Insurance Manager, North America

DLL Group•Wayne, PA

2h•Hybrid

About The Position

The Regional Insurance Manager, North America is responsible for initiating, developing and/or maintaining Insurance products, identifying and pursuing new sales opportunities in line with the desired risk level and existing guidelines of the organization. This role ensures compliance and effective operational design to deliver improving performance for insurance from both a financial and customer satisfaction perspective, providing subject matter expertise (SME) oversight, support, and training to internal and external stakeholders. Key responsibilities include monitoring and analyzing market trends, competition, and customer needs to guide local strategy, investigating and benchmarking the insurance market, and advising local business members and other DLL departments on best practices. The manager will build and maintain commercial relationships, ensure excellent customer service, and manage third-party insurance intermediaries. The role also involves reviewing and enhancing insurance programs, identifying income and cost improvement opportunities, and providing SME guidance on various insurance products. Additionally, the position covers sales planning, new business development (including designing new products, developing business cases, negotiating contracts), and supporting implementation activities. Ad-hoc SME support for corporate property and casualty insurance and transactional support for insurance clauses are also part of the role.

Requirements

Educational Background: Degree in Business Administration/Economics or other related qualification.
Insurance Producer License (may be possible to obtain post-hire for right candidate).
Excellent command of Excel.
Project management skills.
Advanced negotiation skills.
Strong problem solving, analytical and communication skills.
Willingness to work in a team, results orientation and aptitude for problem solving.
Strong internal and external stakeholder management and ability to interact proficiently with all levels of the key functional stakeholder.
Proactive with an ability to work independently within an international team and management structure.
Excellent data collection and analytical skills review with a strong commitment to detail and accuracy.
Organizational and planning skills.
10 years of commercial insurance experience within broking and/or underwriting (Physical Damage, Property, Motor and PPI/Life).
Strong entrepreneurial mindset with proven commercial success with 5+ years within a Leasing, broking or underwriting environment.
Knowledge of insurance regulations.
Working knowledge of leasing financial products: finance lease, operational lease and loan with collateral.
Track record of consistent delivery against stated objectives in the market.
Insurance Operational handling experience (quotation, submission, complex claim handling).
Placement, procurement and successful Underwriting experience on electronic and green assets, agriculture, material handling and construction equipment.
General knowledge and understanding of Reinsurance.
Regular exposure and experience of presenting to or influencing senior external and internal stakeholder groups (incl. C-suite / Board levels).
Strong sales and business development skills enabling the role-holder to consistently identify win-win areas that align the interests of multiple stakeholders and influence positive action in support of DLL Global Insurance objectives.
Natural curiosity and drive to maintain deep understanding of developments in market e.g. regulation, business trends, technological advances.
Strong analytical, strategic thinking and decision making skills.
Excellent communication, influencing and interpersonal skills, with the ability to build strong relationships with GBUs, local insurance teams, clients, brokers, carriers and other relevant members of the DLL’s ecosystem.
Strong business acumen, with the ability to develop and execute successful strategies.
Ability to effectively work in and develop within multi-cultural teams.
Thought leadership/public advocacy skills.

Nice To Haves

Ideally also holding recognized Professional Insurance Qualification(s) (may be possible to obtain post-hire for right candidate).
Expertise in Agriculture, Green assets and e-Mobility desired.

Responsibilities

Monitor and analyse market trends, competition and customer needs, to guide and develop local strategy.
Investigate and benchmark insurance market (competitors, customer insurance policies, local carriers, digital offer) within the region through surveys including customers certificates, vendors quotations and GBUs members.
Advise local business members, MT and other DLL departments on best practices for insurance activities and act as a SME for DLL concerning insurance matters, in order to share/build knowledge and expertise.
Advise on any insurance related matters including Risk Protection Insurances.
Advise management and promote the Global DLL Insurance vision and strategy.
Support countries and global risk/legal function in monitoring existing insurance programs to ensure that they remain within guidelines and applicable regulations.
Ongoing monitoring of any regulatory change that may impact DLL products and as necessary prepare plan to adapt.
Build and maintain key commercial relationships across the region with key stakeholders including sales staff, local insurance teams, brokers and insurers.
Ensure and coordinate excellent customer service (enquiries, claims, complaints) by interacting with local internal Operational, Commercial, Legal, Risk, Compliance and Finance insurance owners, brokers and insurance companies, in accordance with the applicable procedures and within the shortest possible lead time.
Create communications and events/activities tailored to the needs of the region.
Functions as relationship manager for third-party insurance intermediaries / providers.
Review, control and enhance Insurance programs and advise possibilities for improvement.
Identify income and cost improvement opportunities in collaboration with Business Units and countries.
Develop product summaries and marketing flyers with Marketing department.
Provide SME input to local Ops in completing reviews to be submitted to Regional Risk Committees and Insurance Risk Committee.
Negotiate with brokers, insurers, GBUs and countries, to restructure or change existing programs to improve performance and/or maintain program continuity.
Review closely and improve when needed together with the Operations team the operational handling and post sale services delivered by countries including claim management and complaints handling.
Provide SME guidance on products such as Physical damage, Gap, Extended Warranty, General Insurance, Cyber, AD&D, Third Party Liability et al either through a licensed activity or service structures, including retention.
Ensure operational excellence across the region, including compliance with relevant local laws and regulations, effective risk management, and efficient and effective processes.
Review policy wordings together with local language lessee facing documentation and fix potential inconsistencies and/or DLL risk exposure.
Assist local insurance teams in claims handling SME and escalation questions.
Assistance in the design of comprehensive coverage to protect DLL and customers assets/interests.
Day to Day support of local insurance stakeholders and GBUs in order to develop penetration of insurance products and ensure efficient operational handling in close cooperation with Operations.
Provide regular training to sales force, dealers and vendors, internal DLL stakeholders as an insurance expert.
Review closely and improve when needed the operational handling and post sale services delivered by countries including claim management and complaints handling.
Review commercial and operational execution of existing programs and proactively identify improvement opportunities in order to improve service quality and speed, minimize operational & compliance risks, optimize customer satisfaction and maintain/develop DLL income.
Analyze portfolio and results, benchmark the local markets and create a plan to improve commercial performance (eligibility, penetration and margin).
Build comprehensive data analytics on losses, and business exposure, and deploy recommendations over time to manage insurance cost and mitigate continuity risk.
Prepare monthly performance dashboards in collaboration with local Finance department and Global Insurance operations.
Contribute to annual budget definition and target settings.
Develop local new vendor/partner/dealer business opportunities, design and roll out new insurance programs and risk solutions, liaising with relevant functional disciplines and monitoring/managing program performance.
Identify and support the design and implementation of insurance opportunities in cooperation with GBUs, countries, Legal and Risk, in line with local legal requirements and DLL standards and regulations, in order to realize income from new insurance & risk solutions programs in a compliant, effective and efficient way.
Analyze the leasing insurance market, individuate suitable providers and program structures to develop the best solution for the customer in alignment with Manager and the Global Insurance PO Strategy.
Design new products that meet customer needs.
Develop a corresponding business case and present to the Global Insurance Risk Committee for approval.
Present product and program design details, legal & compliance sign off, financial modelling of projected program income, envisaged processes, country operational capacity validation, assessment of any risk exposure for DLL including mitigating risk controls, evaluation of counterparty risks, a commercial review of the program and recommendations.
Negotiate contract agreements with TPA, brokers, insurance companies and any other third party providers conferring with Legal dept for sign off.
Work with our channels to market and Vendors to develop sales/marketing plans.
Support implementation activities and assist business units and countries in implementing the new insurance programs including drafting customer facing documentation, IT and Operational implementation, sales channel training for internal members and Vendor partners’ sales staff.
Lead RFPs to periodically benchmark DLL conditions.
Provide ad-hoc SME support to DLL MT in corporate property and casualty insurance administered by DLL Finance Dept.
Provide ad-hoc transactional support for insurance clauses and questions from leases/loans and vendor agreements and related certificate of insurance questions.
Provide ad-hoc transactional support for corporate contracting and suppliers.

Benefits

Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home.
Career development opportunities: online learning, member development programs.
Healthcare benefits.
401k matching.
Vacation.
Sick leave.
Parental leave.
Possible discretionary bonuses.